Enhance patient experiences while optimizing your revenue cycle
Healthcare bought countless tools to make work easier. Instead, most teams got data bloat, duplicate entry, and longer nights spent documenting. Disconnected point solutions create avoidable errors in claims and billing-and that hits margin every single day.
Health system leaders are shifting to a connected, AI-driven platform that carries data from intake through payment without extra clicks for clinicians. Commure's SVP of Commercial Operations, Patrick Winter, highlights how this shift reduces waste, tightens cash flow, and keeps the patient experience intact.
Why disconnected workflows drain revenue
- Manual re-entry at every step (intake, eligibility, documentation, coding, billing) invites errors and delays.
- Eligibility hiccups and missing documentation lead to denials, write-offs, and rework.
- Patients feel the friction: unclear estimates, surprise bills, and slow answers push them away.
- Leaders lose visibility across the cycle, making it hard to fix root causes or prove ROI.
Interoperability isn't optional anymore-it's operational. Policy momentum continues to push data liquidity and workflow connection across systems and vendors. See the ONC's guidance on information sharing and interoperability for context.
ONC Cures Act final rule
CMS prior authorization final rule
Connect intake to payment with AI
A single platform makes adjacent workflows talk to each other. The record starts at intake and moves with the patient-through eligibility, documentation, coding, claim creation, payment posting, and follow-up-without forcing clinicians to click through five different systems.
- Eligibility and benefits check in the background, updating the visit before anyone starts charting.
- Documentation prompts help clinicians capture what coding needs-without slowing the visit.
- AI-supported coding and claim scrubbing catch issues early to raise first-pass yield.
- Denial risk scoring routes work to the right team before a claim goes out the door.
- Clear estimates, digital statements, and payment plans improve patient trust and collections.
Platform vs. point tools: what actually changes
- One patient and encounter context across steps-less swivel-chair work, fewer clicks.
- Shared data model and audit trail-cleaner reporting, cleaner compliance.
- Event-driven workflows-no more "copy/paste" loops to move data forward.
- Fewer vendors to manage-simpler governance, security, and updates.
How Commure fits in
Commure connects data across intake, eligibility, documentation, coding, claims, and payment so teams don't have to stitch it together manually. The goal is simple: accelerate clean claims, reduce denials, and give clinicians fewer screens to fight during a patient visit.
- Automated intake and verification reduce delays before care starts.
- In-workflow documentation and coding support Improve capture without extra steps.
- Claim creation, edits, and status checks run off the same source of truth.
- Patient financial tools keep costs transparent and payment easy.
If you want strategic perspective, hear how leaders approach this shift from Commure's SVP of Commercial Operations, Patrick Winter.
Quick plan to get started
- Pick a pilot area: a high-volume clinic or common procedure set.
- Set baselines: first-pass yield, denial rate, DNFB, DSO, refiles, clinician clicks per visit, time to document.
- Connect the flow: intake → eligibility → documentation → coding → claim → payment.
- Tighten the loop: weekly review of denials and late charges; fix upstream prompts, rules, or data.
What good looks like
- Clinicians spend more time with patients and less time clicking.
- Finance sees cleaner, faster cash with fewer touches.
- Patients get clear estimates and simpler payment options.
- Leaders trust the data because it's consistent across every step.
Want to upskill teams on practical AI skills for operations and analytics? Explore curated options by role.
Topics: Analytics, Artificial Intelligence, Interoperability
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