Hexnode GenieAI adds conversational control to UEM for faster, cleaner IT operations
February 4, 2026
Hexnode has upgraded GenieAI with a conversational interface inside its Unified Endpoint Management (UEM) console. For managers, this means faster answers, quicker fixes, and fewer tickets stuck in queues-without sending your team down rabbit holes of tabs and filters.
Why this matters for management
- Shorter incident cycles: pull real-time device insights and act in the same place.
- Lower support load: automate common fixes and reduce escalations.
- Cleaner execution at scale: consistent actions across Windows, macOS, and Linux.
- Better focus: less time clicking through dashboards, more time resolving issues.
How GenieAI works inside Hexnode UEM
Admins can ask plain-language questions about the device fleet and get instant, context-aware answers sourced from live inventory. They can also issue commands conversationally and trigger approved workflows without building manual sequences each time. The result is faster decision-making and tighter control across enterprise environments.
Chat with GenieAI: instant insights, zero dashboard fatigue
Finding the right data under time pressure is a classic bottleneck. GenieAI replaces multi-screen hunts with conversational queries, returning the exact device list, status, or compliance view you ask for. Less clicking, fewer filters, quicker next steps.
Fix it with GenieAI: guided troubleshooting and automated remediation
When actions fail or issues pop up, GenieAI identifies likely root causes and presents clear remediation options. Admins can apply fixes directly from the Genie interface, cutting manual effort and speeding resolution. This reduces handoffs and helps frontline teams solve more on first contact.
Script with Genie: cross-platform command execution
A built-in scripting terminal supports Windows, Linux, and macOS. Teams can run approved commands and custom scripts from one place, keeping execution simple and auditable.
Governance you should ask for
- Role-based access with least privilege for conversational actions and scripting.
- Full audit logs for prompts, outputs, and executed commands.
- Approval flows for high-impact actions and bulk changes.
- Guardrails that restrict device scope, data exposure, and script libraries.
- Clear rollback paths and change records for compliance.
Rollout plan you can run this quarter
- Pick three high-frequency use cases (e.g., Wi-Fi policy push, disk encryption checks, app reinstall).
- Set permissions and approvals; limit early access to your service desk leads.
- Create short playbooks for prompts, remediation steps, and escalation rules.
- Pilot for two weeks, then expand based on success metrics.
Metrics to track
- Mean time to resolution (MTTR) and first-contact resolution rate.
- Ticket deflection and escalation rate.
- Time spent per incident and number of clicks/steps to action.
- Automation success rate and rollback frequency.
Regional context
Hexnode highlights strong demand in the UAE, where adoption of AI at work is rising-nearly 60% of the workforce reportedly uses AI tools. This upgrade meets that shift with simpler, conversation-driven operations.
"We are seeing a decisive shift toward simpler, more intuitive IT operations across the Middle East. Hexnode GenieAI compresses the distance between intent and execution. When administrators can interact with the platform conversationally and receive immediate, contextual responses, UEM becomes easier to adopt, easier to scale, and far more effective in day-to-day operations." - Tim Bell, VP of Sales, Hexnode EMEA & APJ
What's next
Hexnode plans to extend GenieAI to its XDR platform, bringing the same conversational intelligence and automation to threat detection and security operations. For security and IT leaders, this points to a single way of working across device management and defense.
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