Convex Selects DOCOsoft Vew for AI-Driven, Cloud-Native Claims Management

Convex selects DOCOsoft's AI-powered claims management system

Wednesday, 17 September 2025

DOCOsoft announced that Convex has selected DOCOsoft Vew, its new AI-powered, SaaS-based claims management system, to strengthen service delivery across Convex's global operations. The decision follows a strategic review of future claims technology needs across Bermuda, the UK, and Europe.

Why this matters for management

• Real-time oversight across markets improves control, speeds decision-making, and reduces friction in the claims lifecycle.
• API-first integration helps teams connect core systems faster and adapt without heavy rework.
• AI-driven analytics support prioritisation, triage, and consistent decision support.
• Cloud-native, microservices architecture on Microsoft Azure supports scale, resilience, and continuous change.
• Built to support Lloyd's Blueprint Two and international market workflows.

What DOCOsoft Vew brings

• Customisable dashboards and flexible reporting for actionable insight.
• Seamless third-party integrations to fit existing ecosystems.
• Data-first approach that focuses adjusters on higher-value work and improves client outcomes.

Vew is a next-generation, cloud-native platform with real-time oversight and AI-driven analytics. It is built to support both Blueprint Two and broader international requirements, helping (re)insurers modernise claims operations with confidence. Learn more about DOCOsoft Vew.

Leadership commentary

Aidan O'Neill, CEO, DOCOsoft, said, "Convex is a hugely impressive business with a bold vision, uncompromising principles, and a strong focus on building a high-performance, AI-enabled future-ready infrastructure. We're delighted to welcome Convex to the DOCOsoft community, and we're proud they have chosen DOCOsoft Vew. Our two organisations share closely aligned values, so I'm confident this will be the start of a long and mutually beneficial partnership built on a shared commitment to excellence."

Sharon Long, Chief Claims Officer, Convex, comments, "Delivering legendary client experiences and unrivalled service excellence is how we create enduring value and build a business that is ready for tomorrow and evolves with our clients' needs. DOCOsoft Vew offers a powerful combination of real-time insight, cloud-native agility, and market-specific functionality. We're excited to be working with DOCOsoft on a future-facing platform that leverages the power of AI and fully supports the high standards we and our clients expect."

Aidan O'Neill added, "We are very grateful to Enterprise Ireland for their ongoing and invaluable support and assistance. I would also like to acknowledge the support we have received by being headquartered at NexusUCD, University College Dublin's Industry Partnership Centre, which has enabled us to connect with world-class technology research and talent."

About DOCOsoft

DOCOsoft is the leading provider of claims management technology to Lloyd's and the London Market and is trusted by more than a third of the Lloyd's market, including AXA XL, Canopius, Argenta, AXIS, Munich Re, Atrium, and Chubb. More than 50% of all London Market claims messages pass through a DOCOsoft system, supporting over 17,000 claims messages daily. Visit DOCOsoft.

About Convex Group

Convex is an international specialty insurer and reinsurer focused on complex specialty risks across diverse business lines. Founded by Stephen Catlin and Paul Brand, the company operates out of Bermuda, London, Luxembourg, and New Jersey, and holds an "A" (Excellent) A.M. Best rating and an "A" with stable outlook S&P rating. Visit Convex.

Execution checklist for leaders

• Define pre-go-live KPIs for cycle time, leakage, and client satisfaction to measure impact.
• Align data governance and API plans early; map integrations to support Blueprint Two and international workflows.
• Stand up a cross-functional squad (claims, IT, data, compliance) to accelerate configuration and adoption.

If your team needs focused upskilling on AI adoption and automation, explore practical programs for managers at Complete AI Training.