Counterpart Health Names Vicky Bruner as Vice President of Operations
Counterpart Health (NASDAQ: CLOV), a subsidiary of Clover Health, has appointed Vicky Bruner as Vice President of Operations. Bruner joins from Optum Care Network, where she served as Vice President of Network Performance. In her new role, she will lead customer implementations, provider network engagement, clinician onboarding, and ongoing account support.
This hire strengthens Counterpart’s operational capacity as it scales to meet growing demand from payors and providers nationwide. Bruner’s experience in managing Medicare and Medicaid populations and her background in value-based care models align well with the company’s growth objectives.
Key Responsibilities
- Oversee customer implementations and onboarding
- Engage and support provider networks
- Lead clinician training and operational delivery
- Ensure consistency and readiness as the company expands partnerships
Background and Expertise
Before joining Counterpart, Bruner led risk operations across five health plans in Washington and Oregon at Optum Care Network. Her focus was on improving quality and controlling costs for Medicare and Medicaid populations. She has a proven track record of managing P&L performance and driving aligned execution across both payor and provider settings.
Conrad Wai, CEO of Counterpart, commented, “Vicky is a process-driven operator with deep knowledge of provider enablement and value-based care. Her leadership will be instrumental as we grow our footprint and tackle more complex partnerships.”
About Counterpart Health
Counterpart Health offers an AI-powered physician enablement platform designed to improve clinical outcomes and reduce healthcare costs. Its flagship product, Counterpart Assistant, delivers clinical insights to primary care providers at the point of care, using AI and clinical data to reduce administrative burdens and improve patient results.
Originally developed within Clover Health’s Medicare Advantage plan, Counterpart Health now extends its technology to a wider audience. The platform has demonstrated positive effects on medication adherence, congestive heart failure management, and early identification of chronic diseases such as diabetes and kidney disease.
What This Means for Operations Professionals
For those in operations roles, Bruner’s appointment highlights the importance of strong leadership in scaling healthcare technologies. Managing customer rollouts, provider engagement, and clinician training requires operational discipline and a clear focus on execution. Her background illustrates how experience with government healthcare programs and value-based models can support growth in complex healthcare environments.
Operations teams can learn from this approach by prioritizing:
- Streamlined onboarding processes that reduce friction
- Consistent provider communication to foster engagement
- Data-driven monitoring of quality and cost metrics
- Alignment between clinical and operational goals
Frequently Asked Questions
- Who is Vicky Bruner?
She is the new Vice President of Operations at Counterpart Health, formerly VP of Network Performance at Optum Care Network. - What will she oversee?
Customer implementations, provider engagement, clinician onboarding and training, and ongoing support. - What experience does she bring?
Leadership in risk operations across multiple health plans, focusing on Medicare and Medicaid populations. - How does Counterpart Assistant help providers?
It delivers AI-driven clinical insights at the point of care to reduce administrative work and improve patient outcomes.
Contact Information
- Investor Relations: investors@cloverhealth.com
- Press Inquiries: press@cloverhealth.com
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