Coveo Earns ISO/IEC 27701 Certification, Setting a New Bar for Privacy-First AI Experiences

ISO/IEC 27701 Certified: What Coveo's Privacy Program Means for Product Teams

Coveo announced it has achieved ISO/IEC 27701 certification as a data processor. That's the global privacy extension to ISO 27001, focused on how organizations implement and run a Privacy Information Management System.

For product leaders, this is less about badges and more about predictability: stronger privacy controls, cleaner procurement, and fewer surprises in audits.

Why this matters to product development

• Privacy by design is built into the platform, reducing rework in requirements, QA, and release gates.
• The program supports alignment with GDPR and CCPA, which helps your legal, security, and product teams speak the same language.
• Independent certification improves auditability and traceability across the personal data lifecycle, easing vendor due diligence.
• As a data processor, Coveo's controls focus on how personal data is processed on your behalf, which directly affects your risk profile and commitments to customers.

Practical implications for your roadmap

• Map which data categories you send to Coveo, the purposes, and retention needs. Use this to tighten index configurations and data minimization.
• Confirm access controls and least-privilege roles for admins, developers, and service accounts. Log and review changes tied to releases.
• Define clear deletion and export workflows for user requests. Test them end-to-end before you need them.
• Set triggers for DPIAs when you add new features, data sources, or geographies that change risk.
• Document processor obligations in your DPA, including incident reporting timelines and subprocessors.

Questions to pressure-test with your team and vendor

• Which personal data fields are processed, and can we limit or pseudonymize them?
• Where is data stored and processed, and what options do we have for residency?
• What are the SLAs for deletion, access requests, and corrections?
• What logs are available for admin actions and data flows, and how long are they retained?
• How are changes to subprocessors communicated and approved?

Reduced friction across procurement and compliance

ISO/IEC 27701 streamlines questionnaires, evidence requests, and internal reviews. That shortens sales and partnership cycles and frees your team to ship.

It also provides a clearer baseline for internal controls, so product, security, and legal can make faster, better decisions on features that touch personal data.

Where to learn more

• Coveo Trust Center
• ISO/IEC 27701 Standard (ISO.org)

Bottom line for PMs and engineering leads

• Lower compliance risk, clearer requirements, faster procurement.
• Build privacy into your backlog now: data mapping, retention, access, deletion, and logging.
• Use the certification as a baseline, then validate it against your specific data, markets, and commitments.