COVU Strengthens Market Position with Acquisition of Ford Insurance Agency
COVU, Inc., an AI-native customer servicing leader in the insurance sector, has completed its fourth acquisition by bringing Ford Insurance Agency into its fold. This family-owned Maine agency boasts over a century of trusted service. The move solidifies COVU’s ambition to create a national platform that empowers agencies to grow or exit on their terms, combining advanced AI workflows with human expertise.
Preserving Legacy While Advancing Service
Ford Insurance Agency, operated by the Lonsinger family for more than 100 years, is recognized for its strong client retention and excellent loss ratio. With carrier partnerships including Progressive, Safeco, and The Hartford, the agency holds a respected position in Maine’s insurance market.
Gary Lonsinger, former owner, highlighted the significance of the deal: “We chose to sell to COVU because they were the only buyer that offered a stock sale while preserving our brand and legacy, which gave us confidence that our customers—and our agency’s name—would continue on with the same care and reputation we built over generations.”
COVU plans to integrate Ford’s operations into its digital-first platform, maintaining key personnel to ensure the agency’s relationship-focused culture remains intact while streamlining overhead.
Expanding Reach Through Strategic Acquisitions
COVU’s acquisition strategy now includes four agencies:
- CIII Insurance Services (CA) – premium book, VIP servicing
- Lords Insurance Agency (CA) – community-based, serving a Vietnamese client base
- Uno Insurance Services (TX) – culturally fluent, growth-focused with M&A experience
- Ford Insurance Agency (ME) – century-old, known for elite retention and brand trust
These agencies together enable COVU to scale operations, strengthen carrier ties, and consistently deliver high-quality customer service through a blend of AI technology and human insight.
Flexible Solutions for Insurance Agencies
COVU’s platform offers agencies two main paths: growth or exit. For growth-focused agencies, it provides modern infrastructure, skilled staff, and AI-driven workflows. Agencies looking to sell benefit from a smooth transition that safeguards customer care and brand value.
Ali Safavi, CEO of COVU, emphasized the company’s commitment: “We’re not just acquiring agencies—we’re building the best servicing platform in insurance. We’re here to be the best customer manager for everything risk and insurance, through our partners.”
About COVU
COVU combines AI-native technology with human support to improve customer experience and operational efficiency in insurance servicing. Its platform offers flexible servicing models tailored to independent agencies’ needs.
Insurance professionals interested in how AI can enhance agency operations may find relevant training and resources at Complete AI Training.
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