Dialogue AI Raises $6M to Bring Live, AI-Led Customer Research to Every Product Team
Oct 17, 2025 - Dialogue AI launched with a $6M seed round led by Lightspeed Venture Partners, with participation from Seven Stars, Uncommon Projects, the Tornante Company (founded by Michael Eisner), and angels including the CPO of Discord, former CPO of Nextdoor, and former CTO of Match Group.
The goal is simple: give product teams instant access to reliable, in-depth customer insights without the lag, overhead, or patchwork tools that slow decisions.
Why this matters for product development
Customer research is a $140B industry, yet much of it still runs on slow, costly workflows that miss context and timing. That creates drag on discovery, prioritization, and launch confidence. When speed meets depth, product teams ship with more certainty and fewer reworks.
For context on industry size, see global market research revenue data from Statista here.
What Dialogue AI actually does
Dialogue AI runs live, AI-moderated interviews that probe, follow up, and adapt-capturing qualitative depth at scale. The platform handles study design, participant recruiting, live sessions, and analysis in one place.
It plugs into existing business systems and builds longitudinal context over time. You get enterprise-ready reporting with a consumer-grade interface, so anyone on the team can run studies and move work forward.
Practical ways product teams can use it this quarter
- Continuous discovery check-ins with target users, weekly or per sprint.
- Concept, copy, and prototype feedback before committing design and eng time.
- Onboarding and activation friction audits post-release.
- Pricing and packaging exploration with high-intent segments.
- Win/loss and churn interviews connected to your CRM.
- Persona refresh and jobs-to-be-done validation for roadmap inputs.
- Beta and feature-flag feedback loops that inform rollout gates.
- Internationalization and accessibility checks with representative users.
A simple playbook to get started
- Define the decision: what will change based on this research?
- Target the audience: pull segments from your CRM or panel criteria.
- Spin up a study: seed core questions and let the AI interviewer adapt in session.
- Synthesize: review themes, quotes, and clips; tag insights to roadmap items.
- Close the loop: share findings with stakeholders and set the next check-in cadence.
Signals of traction
Lightspeed led the round. "Market research as we know it is ripe for disruption," said Faraz Fatemi, partner at Lightspeed Venture Partners. "Dialogue understands that teams across an organization, not just researchers, need fast, meaningful insights to do their jobs well. What they've built is both technically impressive and deeply thoughtful: a way to talk to customers at scale, without sacrificing depth or quality."
Customers already include Wayfair, Square (part of Block), Nextdoor, and Suno. "There is nothing more powerful than talking to your customers," said Benjamin Lo, CEO and co-founder of Dialogue AI. "We built Dialogue to make those conversations easier, faster, and more useful, whether you're an experienced researcher, a product manager, or a solo creator."
Who's building it
Dialogue AI was founded in 2025 by Benjamin Lo, Justin Hoang, and Hubert Chen-product leaders with experience at Apple, Reddit, Snapchat, Twitter, and Nextdoor. They've felt the pain of slow insights and built a platform that fits how modern product teams work.
What product leaders are saying
"Dialogue is a fast path from insight to impact. It's a dramatic acceleration of how we can gather and synthesize user feedback for product development at Nextdoor." ~Georg Petschnigg, Chief Design Officer of Nextdoor
What's next
The funding will accelerate product development and go-to-market, expanding access to live, AI-led research for companies and creators. Expect tighter integrations, deeper analytics, and broader participant reach-so research becomes a daily habit, not a quarterly event.
Learn more
Dialogue AI: www.dialogueai.com
Lightspeed Venture Partners: www.lsvp.com
If you're upskilling your team on AI-driven research and product discovery, explore curated learning paths by role at Complete AI Training.
Press contact
megan@heycommand.com
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