Dovetail launches AI-first customer intelligence platform for customer-led product development
SAN FRANCISCO & SYDNEY - October 8, 2025: Dovetail introduced an always-on customer intelligence platform that turns feedback into real-time insight and direct action. It ingests signals across support, sales calls, reviews, and surveys, then surfaces what matters to your roadmap.
Why this matters for product teams
Feedback sits in silos, and the loudest voice often wins. Dovetail's AI agents cut through noise by spotting trends, shifts in sentiment, and high-impact issues before they snowball. The result: faster prioritization, fewer blind spots, and a tighter loop between customer input and product delivery.
How it works
- Ingests support tickets, sales call transcripts, product reviews, and survey responses.
- Analyzes qualitative feedback at scale to find themes, sentiment changes, and unmet needs.
- Surfaces insights in real time via dashboards and proactive alerts.
- Connects insights to execution with integrations and automated task creation.
Key features
- AI-powered feedback analysis: Proprietary models classify themes, sentiment, and user needs across large volumes of text.
- Real-time intelligence dashboards: Up-to-the-minute views for PMs, designers, and engineers on what customers say and how features perform.
- Automated signal detection: Agents flag spikes in negative sentiment by feature, rising demand for capabilities, and critical issues.
- Seamless integrations: Connects with Alloy, Salesforce, Linear, and Gong to push insights into existing workflows.
- Actionable recommendations: Suggests improvements and new opportunities directly tied to source feedback.
Collaboration inside the platform
Teams can share insights, tag feedback, and draft product briefs without switching tools. This keeps context intact from customer quote to shipped change.
What users are saying
"Customer feedback is the lifeblood of product development, but it's often siloed, unstructured, and overwhelming," said Anya Sharma, CEO of Dovetail. "Our AI-first platform breaks down these barriers, making it effortless for product teams to understand their customers deeply and build products they truly love."
"Integrating Dovetail with our existing tech stack has been a big shift," said Mark Chen, Head of Product at Innovate Solutions. "We now connect customer feedback to our Linear backlog and track sentiment from Gong calls in one place, which accelerated how we prioritize and deliver features that resonate."
What this means for your roadmap
- Shorten signal-to-decision time: Move from anecdote-driven debates to evidence-based prioritization.
- Tighten feedback loops: Link every backlog item to customer proof and track sentiment post-release.
- Prevent churn drivers: Catch issue clusters early with alerts tied to features and cohorts.
Quick start plan
- Connect your top three sources first (support, calls, surveys) and define alert thresholds by feature.
- Auto-create tickets or stories in Linear for themes above a set frequency or severity.
- Review dashboards in weekly triage; require a customer-evidence link for each roadmap change.
- Track KPIs: time to detect issues, sentiment by feature, throughput of customer-linked work, and post-release sentiment shift.
Availability
The AI-first customer intelligence platform is available starting today with agents, automation, and integrations across Alloy, Salesforce, Linear, and Gong.
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About Dovetail
Dovetail provides customer intelligence solutions that help product teams ship work customers value. The platform turns feedback into actionable insight to support customer-led development.
