DXC launches Assure Broking Essentials for small and mid-sized brokers
DXC Technology has introduced Assure Broking Essentials, a multi-tenant SaaS platform built to help brokers move off legacy processes, meet rising client expectations, and stay compliant without blowing up budgets.
The approach is AI-first: responsible AI, human-in-the-loop automation, and intelligent data extraction sit at the core. The goal is simple-shorten cycle times, reduce operational drag, and make compliance easier to manage.
What brokers get
- Faster operations: Replace manual tasks and outdated workflows with an AI-driven operating model that reduces rekeying, back-and-forth, and errors.
- Ready to deploy: Multi-tenant SaaS with quicker implementation and lower overhead than custom builds.
- Built-in compliance: Security and regulatory controls are embedded, including support for ACORD GRLC standards for easier integration across markets and partners.
- Better data flow: Intelligent document handling extracts, validates, and routes information to the right place with human review where it counts.
- Scales with your book: The solution is built with ServiceNow for workflow automation and runs on AWS for secure cloud infrastructure.
The stack behind it
Assure Broking Essentials combines DXC's insurance software with the ServiceNow AI Platform for workflow orchestration and AWS for security and reliability. It also taps Velonetic's industry expertise and the mea platform's advanced document intelligence to improve accuracy and throughput.
ServiceNow emphasizes that firms moving from AI pilots to production need trusted platforms; building on the ServiceNow AI Platform helps deliver consistent client experiences with configurable AI that is cost-efficient and secure. Learn more about the platform here: ServiceNow AI Platform.
Why it matters right now
Brokers are under pressure to digitize, improve service quality, and meet tougher regulatory demands-all while dealing with skills gaps and aging systems. A deployable platform with embedded compliance and modern workflow automation gives firms a practical path to progress without a complex transformation program.
Practical next steps for brokers
- Map the manual workflows that slow you down (submission intake, endorsements, bordereaux, claims notices). Prioritize one or two high-volume areas for a pilot.
- List your regulatory obligations and required controls, including ACORD message standards and audit needs, to guide configuration.
- Define clear success metrics: processing time per transaction, first-time accuracy, compliance exceptions, and client response times.
- Plan data migration early-what data moves, who validates it, and how you'll reconcile.
- Stand up a small human-in-the-loop review team to oversee AI outputs during rollout.
- Integrate upstream and downstream systems (CRM, policy admin, document stores) for straight-through workflows.
- Schedule security and compliance testing before expanding beyond the pilot.
If your team needs structured upskilling to run AI-enabled workflows effectively, explore curated training by role here: Complete AI Training - Courses by Job.
Bottom line: Assure Broking Essentials gives brokers a clear, lower-friction way to modernize operations, keep regulators satisfied, and serve clients better-without building everything from scratch.
