DXC Assure Smart Apps: Practical AI for Insurance Operations
DXC Technology has launched Assure Smart Apps, a suite of AI-powered, workflow-driven applications built to help insurers move faster without replacing core systems. The apps plug into existing environments through DXC Assure Platform APIs and AWS cloud services, orchestrated by Assure BPM for enterprise scale and quick deployment.
For teams balancing growth with cost control, the value is simple: modular apps, faster implementation, and measurable improvements across underwriting, claims, and service operations.
What's new and why it matters
- Self-service updates: Customers, brokers, and advisors can manage policy changes directly.
- AI concierge on mobile: Real-time support informed by policy and interaction history.
- AI insights: Dashboards surface signals from arranged contracts to speed decisions.
- Leverages existing systems: Build and deploy quickly without disrupting core platforms.
- Assure BPM for orchestration: End-to-end workflows and scalability across business lines.
- Built on AWS with DXC APIs: Cloud-native integration while preserving core systems of record.
- ServiceNow partnership: Workflow tech with agentic AI; about 80% faster process design.
- Flexible packaging: Deploy individual Smart Apps or bundle as Smart Solutions for specific use cases.
Impact for insurance teams
- Underwriting: Faster triage, cleaner submissions, clearer appetite signals for brokers.
- Claims: Smoother FNOL, guided workflows, and better routing for complex cases.
- Distribution: Quicker quote-to-bind and fewer back-and-forths with advisors.
- Service: Higher containment via self-service and AI support with audit trails.
Integration notes
- Connects via DXC Assure Platform APIs and AWS services to sync with policy, billing, and claims systems.
- Designed to sit alongside heritage platforms while you modernize at your pace.
- Deploy by line of business or process slice (e.g., submissions, endorsements, FNOL) to control risk.
Proven footing
- DXC supports 21 of the top 25 insurers and processes more than 1 billion policies on its software.
- Over four decades of insurance domain experience inform the workflows and data models.
90-day implementation playbook (example)
- Weeks 0-2: Pick one process (e.g., personal auto endorsements). Map data sources, success metrics, and guardrails.
- Weeks 2-6: Configure workflows in Assure BPM. Connect core systems via APIs. Set up AI insights with representative, governed data.
- Weeks 6-10: UAT with frontline users. Add human-in-the-loop checkpoints for exceptions. Build audit logs and access controls.
- Weeks 10-12: Pilot in production with a limited cohort. Track cycle time, touch time, straight-through rates, and CSAT/NPS.
Risk, compliance, and trust
- Maintain explainability for AI-assisted decisions with traceable inputs and outcomes.
- Control PII exposure: data minimization, role-based access, and encryption in transit/at rest.
- Set human review for complex or high-impact actions. Log every decision point.
- Run bias and drift checks on AI features; retrain with governed datasets and change control.
KPIs to watch
- Submission-to-quote and quote-to-bind time
- Straight-through processing rate by product
- Claim FNOL-to-first-contact time and cycle time
- Self-service containment and assisted contact deflection
- Rework rates and exception volume
Procurement pointers
- Confirm packaging: single Smart Apps vs. Smart Solutions for end-to-end flows.
- Clarify pricing model (user, transaction, or module-based) and expected cloud costs.
- Request reference architectures for your core systems and data residency needs.
- Agree on success metrics and a rollout plan that minimizes disruption.
Where to learn more
Get product details and request a demo:
Team enablement
If you're upskilling underwriting, claims, or ops teams on AI workflows and prompt-driven processes, explore role-based options here:
Bottom line: Assure Smart Apps bring AI and workflow automation to insurance with speed and control. Start small, measure hard results, and scale what works.
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