DXC and ServiceNow Partner to Deploy AI Agents Across Enterprise Operations
DXC Technology and ServiceNow announced a multi-year agreement to modernize core business operations using AI-driven automation. DXC will serve as the first customer to deploy ServiceNow's new agentic AI capabilities across its Global Business Services model.
The partnership moves both companies beyond AI pilots into production deployment. DXC will automate high-volume processes, reduce manual work, and improve operational efficiency across complex, multivendor environments.
What DXC Will Deploy
DXC is consolidating historically siloed back-office functions into a centralized Global Business Services structure that operates across regions and functions. AI agents will continuously monitor activity, surface real-time insights, and resolve issues without human intervention.
The company plans to build a library of repeatable AI use cases and automation patterns. DXC will then package these validated approaches and deliver them to customers globally.
Russell Jukes, Chief Digital Information Officer at DXC, said the deployment allows the company to prove "what AI-powered operations look like in practice across complex, multivendor environments."
Building Institutional Knowledge
This partnership builds on a 17-year relationship between the two companies. In 2024, they established a joint AI Innovation Center of Excellence to accelerate AI-driven business transformation.
DXC employs more than 1,800 ServiceNow consultants and has positioned itself as an Elite ServiceNow Partner. The company's AI architects, automation engineers, and adoption specialists work directly with customers to deploy AI responsibly and at scale.
Josh Kahn, SVP and GM of Core Business Workflows at ServiceNow, said the arrangement reflects DXC's commitment to execution. "They're deploying agentic AI across their own core business functions before bringing it to customers," he said.
For Operations Leaders
This partnership signals how enterprises are moving from AI experimentation to production use. Operations teams can expect vendors to increasingly offer pre-built automation patterns rather than starting from scratch.
Learn more about AI Agents & Automation or explore an AI Learning Path for Operations Managers.
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