Etiya Named in 2025 Gartner Magic Quadrant for AI in CSP Customer and Business Operations

Etiya Named Niche Player in 2025 Gartner® Magic Quadrant™ for AI in CSP Customer and Business Operations

Etiya has been recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for AI in Communications Service Providers (CSP) Customer and Business Operations. This placement highlights Etiya's focus on delivering intelligent, agile, and personalized operations tailored for CSPs.

The Gartner Magic Quadrant serves as a guide for CSP CIOs and technology leaders to identify and evaluate AI vendors that can support their customer and business operations. Etiya earned its position based on its Completeness of Vision and Ability to Execute, reflecting the company's strong AI-driven BSS portfolio.

AI-Powered Solutions Driving CSP Operations

Etiya’s offerings integrate advanced technologies such as Agentic AI, digital twins, workflow automation, and real-time personalization. These capabilities support key CSP domains including churn prediction, dynamic pricing, cross-sell optimization, and AI-powered customer support. The solutions aim to deliver measurable improvements through automation and intelligence.

Aslan Doğan, Founding Partner & CEO of Etiya, stated, “Being named in the Magic Quadrant is not just validation, it's a statement of intent. We are shaping the AI-powered evolution of customer experience in telecom, defining what comes next rather than following trends.”

About Etiya

• Founded in 2004, Etiya employs over 1,600 people across 3 continents and 7 countries.
• Specializes in AI-driven digital transformation and customer experience-centric solutions.
• Offers microservices-based architecture and DevOps methodology for agility and flexibility.
• Serves multiple industries including telecom, automotive, finance, and retail.
• Focuses on rapid digital readiness and product delivery for clients worldwide.

For more details about Etiya’s AI-driven BSS solutions, visit www.etiya.com.