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EU survey finds 42% of smaller companies use AI or automated management

A European Union survey found that 42% of smaller companies use AI or automated management tools, mainly for customer service, performance monitoring, and scheduling.

1 min read
Customer supportExecutives and strategyGovernmentHospitality and events

A European Union survey found that 42 percent of smaller companies have adopted artificial intelligence or automated management tools. Customer service, performance monitoring and scheduling were identified as the leading use cases among these businesses.

Despite the uptake, cost, legal uncertainty and limited expertise remain barriers to further adoption. Most respondents reported that humans retain final decision-making authority, even when automated systems are in place.

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