Florida Panthers adopt real-time AI from Dialpad to speed up off-ice operations
The Florida Panthers are standardizing their business communications on Dialpad's AI-first platform, with Converged Technology Professionals (CT Pros) advising on deployment. For PR and Communications leaders, the takeaway is simple: one workspace for voice, video, messaging, and real-time notes lets teams move faster and stay aligned.
The rollout includes live transcription, automated call summaries, and seamless switching between calls, chats, and meetings. That means less context switching, fewer status meetings, and better recall during high-pressure moments.
Why this matters for PR and Communications
- Real-time transcription and summaries help capture exact quotes, decisions, and next steps across media briefings, partner calls, and internal huddles.
- One platform for phone, messaging, and meetings reduces tool sprawl and shortens response times during events or crisis scenarios.
- Context follows the conversation, so teams can pick up where they left off without digging through email threads or recordings.
What the organizations are saying
Craig Walker, CEO and Founder of Dialpad, framed it clearly: winning happens in seconds between a call, a message, and a decision. With real-time AI across every conversation, the Panthers can make the right call more often.
Zeus Kerravala of ZK Research noted that communication has to move at the same pace and precision as the game itself. Standardizing on a unified AI platform creates a more connected organization where decisions are faster and execution improves across departments.
Brian Brown, Sr. Director of Technology for the Panthers, said the team wanted a platform that matched their pace and ambition-one that lets people connect from anywhere, collaborate in real time, and keep everyone on the same page.
How it shows up day to day
- Media ops: Accurate transcripts for interviews and press calls, with instant summaries for approvals and distribution.
- Event coordination: Ticketing, partnerships, and venue teams align faster with shared notes and action items from every conversation.
- Executive comms: Leaders get the signal without the noise-clean recaps replace long debriefs.
The deployment partners
Dialpad provides the unified AI communications platform that brings voice, video, messaging, and AI into one workspace. CT Pros led consulting and implementation, aligning the rollout with the Panthers' workflows and supporting training and adoption.
If you're considering a similar move
- Audit your current response times and handoffs across PR, partnerships, and event teams.
- Map your highest-stakes conversations and ensure transcripts and summaries are captured by default.
- Start with a pilot group (press ops or sponsorships), measure time-to-decision and error rates, then expand.
- Create simple playbooks: how to tag action items, where summaries live, and who owns follow-up.
The Panthers' approach shows that speed, shared context, and consistent execution aren't just on-ice advantages. With a unified AI layer across conversations, coordination gets simpler-and results follow.
Learn more
Dialpad
Practical AI courses for communications teams
Your membership also unlocks:
