From InnQuest to roommaster: A new, unified era for independent hotels
InnQuest is now roommaster. Same trusted PMS heritage, clearer focus, and a platform built to simplify daily hotel operations with AI baked in from the start.
The move ties the company name to the product hoteliers already know. The result: one system where revenue, operations, and guest communication work together instead of being stitched across vendors.
A trusted foundation with modern capabilities
For more than 30 years, properties in 100+ countries have run on roommaster. Today, the product becomes the company-backed by a unified suite that removes integration sprawl and vendor fatigue.
- Property Management System with a fast, intuitive interface
- Commission-free booking engine
- Channel manager syncing rates and availability across 300+ partners
- Integrated payments, mobile guest app, high-converting website builder
- Advanced reporting that turns data into next steps for teams
AI that's operational, not experimental
roommaster puts AI where it pays off day to day. Dynamic pricing reacts to demand. A 24/7 AI Concierge handles guest messaging. An AI Call Agent assists staff in real time so the front desk moves faster with fewer escalations.
If you run revenue, this supports your strategy and frees you from constant reforecasting. For context on revenue disciplines in hospitality, see HSMAI's resources on revenue optimization here.
What hotels are seeing
Harrison Hall Hotel has used roommaster for 25 years as their first and only PMS. "roommaster is very easy to train our employees. It's very self-explanatory," said General Manager Stacy Dadson. That clarity helps a family-run property keep its character while tightening operations.
Onboarding new staff is faster-training time drops by about 50% compared to competing systems. Properties adopting roommaster typically report less admin overhead, better revenue execution, and stronger guest satisfaction without losing what makes them unique.
Why this matters for your team
- Owners and GMs: One platform instead of a patchwork of vendors and invoices.
- Revenue leaders: AI-driven pricing that adapts to demand while you set the guardrails.
- Front office: An AI Call Agent and Concierge to cut wait times and reduce manual lookups.
- Reservations and sales: Shared data, fewer errors, and a booking engine that converts.
- Marketing: A website builder and guest app that keep your brand consistent from search to stay.
- Finance and ops: Integrated payments and reporting that make month-end less painful.
A clear statement from the top
"roommaster represents the future of hospitality-one that's smarter, more connected, and far simpler," said CEO Rachel Douglas. "We're not just evolving our brand; we're doubling down on our commitment to simplify hospitality through great technology that works the way hoteliers think."
About roommaster
roommaster serves independent hotels, inns, resorts, and management groups in 100+ countries. The company builds tools that simplify operations and improve guest experiences with one principle: hospitality, simplified.
Hotels looking to unify systems and bring AI into daily operations can explore skills and training to uplevel their teams here: AI courses by job.
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