Insurance Times Awards 2025: FintechOS claims AI gains serious traction with UK insurers
26 November 2025
FintechOS has entered the Excellence in Claims Technology category on the back of strong client outcomes. Its claims proposition is built with AI and machine learning embedded end-to-end, giving insurers measurable gains in operational efficiency and processing speed as the market shifts.
Why enter Excellence in Claims Technology?
The case is simple: real results at scale. FintechOS has worked closely with tier one UK insurers to reshape core claims workflows, with AI supporting triage, decisioning, and straight-through processes across the lifecycle.
The proposition was built to make AI-native claims practical-integrating with existing stacks, reducing manual touchpoints, and creating a clear path to competitive advantage during a period of industry change.
What makes this entry stand out
The strength comes from pairing an innovative product operations platform with hard evidence. One tier one insurer launched a new vertical and moved from zero to live policies and claims within months, not years.
Using low-code tools and AI-led automation, that same insurer scaled from zero to 200,000 claims processed. The outcome: faster throughput, fewer bottlenecks, and a platform that can adapt as volumes and products shift.
What a win would mean
Recognition would validate the work behind building a leading claims proposition and fuel further progress. FintechOS is preparing to launch FintechOS 8-positioned as a unified AI product operations platform-to push efficiency and customer experience further in claims.
Why this matters for claims leaders
- Time-to-value: Launch new lines and modern claims flows in months.
- Scale: Move from small pilots to six-figure claim volumes without re-platforming.
- Control: Low-code changes let ops and claims teams iterate without long IT queues.
- Customer impact: Faster decisions and clearer communication across the claim.
Proof points that move the needle
- New vertical live: policies and claims processed within months.
- From 0 to 200,000 claims processed using AI-powered automation.
- Foundational improvements to efficiency and processing across tier one insurers.
Awards night: mark your calendar
The Awards Ceremony takes place on Wednesday, 3 December, at JW Marriott Grosvenor House London. It's one of the biggest nights in the UKGI calendar-ideal for recognising teams, meeting peers, and wrapping it into a hassle-free Christmas party. Tables are selling fast; secure a prime spot and give your team the celebration they deserve.
Helpful resources
- ICO guidance on AI and data protection for claims and data leaders aligning AI use with UK GDPR.
- Complete AI Training: Courses by job for claims, ops, and product teams building practical AI skills.
Bottom line: FintechOS' entry leans on tangible delivery-AI baked into claims, rapid launch cycles, and scale proven in production. For insurers, it points to a clear operating model: move fast, automate what's repeatable, and keep change in the hands of the teams closest to the claim.
Your membership also unlocks:
