Fusion5 builds operations centre to govern AI agents at scale
Australasian systems integrator Fusion5 is launching an agent operations centre to help enterprise customers manage autonomous AI systems across their organisations. The offering monitors, governs, and optimises AI agent portfolios 24/7, covering safety, reliability, cost, compliance, and continuous improvement.
The shift reflects a broader question facing executives. "The question facing executives is no longer whether to deploy agents, but who operates them once they are deployed, and what happens when they fail," said Sven Martin, executive director of business applications at Fusion5.
How the service works
Fusion5 will establish an agent operations centre through a collaborative design phase, then operate it as a managed service while the client builds internal capability. Ownership transfers progressively to the customer as their maturity develops.
The model places a human in the loop with a centralised observation layer, allowing organisations to embed AI into core operations without losing oversight.
Three-part AI strategy
The agent operations centre is one of three areas Fusion5 is pursuing to help customers deploy AI. The company is also expanding its AI advisory capability and building industry-specific agentic AI tools for retail, manufacturing, wholesale distribution, and supply chain sectors.
Martin said the biggest opportunity lies in helping customers bridge the gap between what technology can do and how business processes must change to use it effectively. "Businesses know they need to change and they can see the value, but there's still a gap around bridging what the tech is capable of doing to how business changes to create the outcome in a different way using the tech," he said.
Leadership restructure signals AI focus
Fusion5 restructured its leadership team earlier this year to prioritise AI transformation. The company appointed Deepak Nangia as group CEO, with Martin moving to his current role. New hires include Jaime Enríquez as group head of strategy and Shannon Moir as AI director Australia.
The changes reflect Fusion5's assessment that Australia's market size presents greater growth potential than New Zealand.
NetSuite integration accelerates adoption
Fusion5 expects NetSuite's next-generation ERP platform, launching within 12 months, to accelerate customer AI adoption. NetSuite embedding native AI capabilities into its core platform will reduce the architectural complexity customers must manage internally.
Martin said this allows Fusion5's advisory work to focus on business transformation rather than foundational technical setup. "NetSuite Next will fast track some of the things customers need to do. It's going to come ready to use, and puts the focus more on enablement - actually building AI into the business."
For executives evaluating AI governance strategies, see our resources on AI for Executives & Strategy and AI Agents & Automation.
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