Conning’s 2025 Survey: AI Trends Reshaping Insurance Technology
Conning, a global investment management firm, has released its third annual survey on AI and insurance technology, revealing key trends in how U.S. insurers are adopting artificial intelligence. The report, AI in Insurance: The C-Suite Verdict, highlights accelerating adoption of generative AI and its broad impact on workflows, workforce skills, and cyber risk management.
Generative AI Adoption Gains Momentum
Compared to minimal use last year, generative AI is now a clear focus within insurance. According to the survey, 90% of respondents are evaluating generative AI, and 55% have moved to early or full adoption stages. This marks generative AI as the fastest-growing AI technology in the industry.
AI Integration in Claims and Operations
Insurers are increasingly applying AI to claims processing and operational tasks. Automation and AI-driven decision-making in these areas are helping reduce manual work and improve accuracy, enhancing overall efficiency.
The Insurance Workforce Shift by 2035
As AI automates routine tasks, insurance roles will evolve. Future job profiles will emphasize customer relationship skills and technological literacy. This shift will require workers to develop new competencies and will reshape traditional career paths within the industry.
AI and Cyber Risk: A Dual Effect
While AI introduces new vulnerabilities by expanding potential cyber-attack entry points, it also strengthens defense mechanisms. Insurers are leveraging AI for better threat detection and mitigation, balancing increased risk with improved security measures.
Key Takeaways for Insurance Leaders
- Generative AI is becoming a core part of insurance workflows.
- Claims and operations are primary areas benefiting from AI adoption.
- Workforce skills must evolve to stay relevant amid AI-driven changes.
- Cybersecurity strategies need to adapt to both new challenges and AI-enhanced solutions.
Conning’s survey includes responses from C-suite executives across Life/Annuity and Property & Casualty insurers, providing a broad view of AI adoption at the leadership level.
For insurance professionals looking to deepen their AI knowledge and skills, exploring specialized training can be valuable. Comprehensive course options are available for different skill levels and roles, helping teams stay current with AI technologies in insurance.
Learn more about AI courses tailored for insurance and finance professionals at Complete AI Training.
About Conning
Founded in 1912, Conning is a long-established investment management firm serving the insurance industry worldwide. It offers investment solutions, risk modeling software, and industry research. Conning operates across Asia, Europe, and North America and is part of the Generali Group.
For more details on the survey, contact Conning at (888) 707-1711.
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