Genpact named a Leader in ISG Provider Lens 2025 for Insurance GCCs and Agentic AI Services
ISG has named Genpact a Leader in its 2025 Provider Lens for Insurance Services - Strategic Capabilities, covering Global Capability Centers (GCCs) and GenAI & Agentic AI. The recognition cites deep insurance expertise, disciplined AI governance, and measurable outcomes across underwriting, claims, and policy operations.
For carriers, this signals a practical path to last-mile execution: AI that doesn't live in a slide deck, but in production, with controls, auditability, and clear ROI. It also validates GCCs as a core lever for modernization when paired with proven operating models and talent development.
What makes Genpact stand out
- Genpact Insurance Policy Suite - an agentic AI solution automating complex pre-bind underwriting to cut cycle times and improve decision accuracy.
- AI Agent Advisory Services - identifies and scales agentic AI use cases across enterprise functions and GCCs through maturity assessments, blueprinting, and multi-agent orchestration.
- Genpact AI Gigafactory - a scalable model that blends advanced AI, production-ready architectures, and insurance domain expertise to embed AI with speed, safety, and consistency.
- Responsible-AI Frameworks - bias mitigation, privacy safeguards, and auditability for safe, enterprise-grade deployment at scale.
- GCC Capability Center-as-a-Service (CaaS) - governance, AI-enabled process improvements, and targeted talent development to strengthen insurance GCC performance.
What ISG noted
"Genpact helps insurance enterprises reimagine their business through automated processes, improved decision-making, and strong customer engagements," said Ashish Jhajharia, Lead Analyst - Insurance, ISG. "Genpact's service-as-agentic solutions (SaAgS) complement the expertise of insurance company teams, helping them learn, adapt, and support decision-making through real-world feedback."
ISG also highlighted Genpact's ability to drive last-mile, AI-powered insurance operations and to stand up high-performing GCCs as part of carrier modernization.
Genpact's perspective
"This recognition reinforces Genpact's leadership in bringing gen AI and agentic AI to the insurance industry with speed, safety, and scale," said Yasir Andrabi, Agentic AI Insurance Leader, Genpact. "Our AI Gigafactory, deep domain expertise, and agentic AI solutions are helping insurers reimagine underwriting, claims, and policy administration with measurable business impact."
Why this matters for insurance leaders
Agentic AI is moving from pilots to production. The difference-maker is governance: clear policies, transparent models, auditable decisions, and repeatable delivery across GCCs and business lines.
If you're accountable for loss ratios, expense ratios, and customer experience, the takeaway is simple: focus on pre-bind underwriting, FNOL-to-resolution, and policy servicing-then scale what works through a factory model and GCCs.
Practical next steps
- Prioritize high-friction areas like pre-bind underwriting and subrogation. Define success in days saved, leakage reduced, and accuracy lift.
- Stand up an AI governance board with clear guardrails for bias, privacy, auditability, and model lifecycle management.
- Use your GCC as the engine for repeatability-templates, tooling, and skills that travel across lines of business.
- Pilot multi-agent patterns where human expertise is critical, then harden for production with strong monitoring and controls.
- Benchmark partners recognized by analyst firms and insist on outcome-based roadmaps, not tech-first demos. See the ISG Provider Lens overview at ISG.
Where to go deeper
- Explore Genpact's capabilities and case examples at genpact.com.
- Upskill your team on practical AI for insurance roles with curated paths at Complete AI Training - Courses by Job.
About ISG Provider Lens
The ISG Provider Lens Insurance Services - Strategic Capabilities 2025 includes assessments of Insurance GCCs by service providers and Insurance GenAI and Agentic AI services. The research maps providers that address the needs of global insurance enterprises through capability, delivery, and outcomes.
About Genpact
Genpact (NYSE: G) is an agentic and advanced technology solutions company. It leverages process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, Genpact provides solutions that transform how businesses run. Learn more at genpact.com.
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