Google Executive: AI Can Handle Documentation and Call Center Work in Healthcare
Different types of artificial intelligence can address specific operational bottlenecks in healthcare, according to Aashima Gupta, Google's global director for healthcare solutions. She identified documentation preparation and call center support as two areas where AI can reduce workload pressure on staff.
Gupta made the comments at HIMSS26 in April 2026, during a session on artificial intelligence applications across the sector.
The observation reflects a shift in how healthcare organizations view AI deployment. Rather than seeking one technology to solve multiple problems, institutions are matching specific AI tools to discrete tasks where they can deliver measurable relief.
Where AI Fits in Healthcare Operations
Documentation remains a persistent drain on clinician time. Administrative work pulls physicians and nurses away from patient care. AI systems trained on medical records can draft notes, reducing the manual typing required after patient encounters.
Call centers represent another straightforward application. AI can handle routine inquiries about appointment scheduling, insurance questions, and basic patient information requests. This frees human staff to address complex cases that require judgment and empathy.
Learn more about AI for Healthcare and AI for Customer Support to understand how these tools are being deployed in practice.
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