GXO Launches GXO IQ: First AI-Powered Platform to Orchestrate Warehouse, Transportation, and People Management

GXO Logistics Launches GXO IQ: The First AI-Powered Platform Built for Logistics Operations

GXO Logistics, the largest pure-play contract logistics provider, has introduced GXO IQ, an AI-driven platform specifically built to optimize logistics operations. This platform leverages advanced AI technologies from Google Cloud and Snowflake, aiming to improve productivity by orchestrating millions of actions across warehouse, transportation, and workforce management.

Modern warehouses face countless micro decisions daily, and as throughput demands grow, managing these efficiently becomes critical. GXO IQ functions as an intelligent operating system, helping logistics professionals anticipate and manage operations with greater precision.

How GXO IQ Works

Drawing on over 20 years of operational data, GXO IQ uses proprietary AI algorithms to coordinate complex tasks such as inventory movement, order picking, packing, shipping, and staffing. The platform integrates Google Cloud’s Vertex AI and Snowflake Cortex AI, along with Google Cloud's Apigee for secure API management, ensuring seamless access to vital warehouse data.

The platform is organized into four key layers:

• Data Fabric Layer: Collects and organizes over 200 million daily signals from GXO’s operations, building a comprehensive data lake. This forms the foundation for training AI models on various logistics activities.
• AI Orchestration Layer: Runs AI algorithms continuously to predict demand changes, identify inventory risks, and optimize order fulfillment processes in real time.
• End-to-End Execution Layer: Offers a complete suite of logistics management features, including order management, warehousing, returns, and transportation, all integrated for a unified operational flow adaptable to customer needs.
• Experience Layer: Features a persona-based interface with an interactive AI agent called ‘GIL.’ GIL provides real-time insights, exception alerts, and actionable recommendations to streamline decision-making.

Practical Benefits for Operations Professionals

For those working in operations, GXO IQ delivers predictive insights that help anticipate shifts in demand and potential disruptions. This proactive approach supports building more resilient and efficient supply chains. The AI agent, GIL, simplifies complex data into clear, actionable steps, allowing teams to focus on execution rather than analysis.

This shift from automation to intelligent orchestration means operations can be managed dynamically, reducing manual intervention and improving throughput without sacrificing accuracy.

Availability and Future Outlook

GXO IQ currently powers GXO Direct services in the U.S. and is set for broader commercial availability in the second half of 2025. Operations teams should prepare for a platform that enhances workflow integration and decision support across the entire supply chain.

About GXO Logistics

GXO Logistics (NYSE: GXO) operates more than 1,000 facilities worldwide with over 150,000 team members. The company specializes in contract logistics, serving leading companies with scalable, technology-driven supply chain solutions. Headquartered in Greenwich, Connecticut, GXO focuses on ecommerce, automation, and outsourcing to meet the evolving demands of logistics operations.

For more information, visit GXO.com.