UpdatePromise brings AI and wearables to fixed ops for transparent, hands-free service
CHINO, Calif., Dec. 4, 2025 - UpdatePromise announced an innovation initiative that pushes intelligent multimedia communication deeper into the service lane. The focus: AI-enabled smart-glasses and integrated media workflows that speed up inspections, tighten communication, and give customers clear, real-time visibility.
The goal is simple-connect technicians, advisors, and customers with live video, audio, and data without slowing the job down. Think hands-free capture, instant sync, and customer-ready documentation in minutes, not hours.
"At UpdatePromise, we're constantly looking for ways to bring the future of communication into the service lane," said Brandon Nixon, Chief Revenue Officer at UpdatePromise. "Exploring technologies like wearable AI and smart-glass integration allows us to reimagine how video, audio, and data connect to create a unified, transparent service experience."
What this means for operations leaders
- Hands-free video capture: Techs record inspections through wearables or mobile devices without breaking workflow, giving advisors immediate visibility.
- AI-powered audio narration: Voice notes are transcribed and summarized for clear recommendations and audit-ready records.
- Smart image recognition: Photos are analyzed for service opportunities and tied directly to the RO.
- Instant connectivity: All media syncs into UpdatePromise for real-time access across teams.
- Customer transparency: Customers get a secure link with video, audio, and photos to review and approve faster.
How the workflow plays out
A technician wears AI-enabled smart-glasses, records the inspection, narrates what they see, and snaps supporting photos-all without picking up a tablet. The system transcribes the audio, summarizes findings, and attaches everything to the RO.
Advisors get a clean, shareable package instantly. Customers review on their phone, approve, and the bay keeps moving. Fewer back-and-forth calls. Cleaner documentation. Faster cycle times.
Built to scale with wearables and OEM programs
The initiative is aligned with emerging wearable APIs and OEM-approved integrations so it can run on current devices and future standards. UpdatePromise is exploring smart-glasses like Ray-Ban Meta for reliable, hands-free capture that fits real service conditions.
This isn't a side project-it's a practical step toward unified media, data, and communication across fixed ops.
Early access and rollout
UpdatePromise is introducing these capabilities with select dealership partners now and preparing a broader rollout. With a platform already powering 5,000+ dealerships nationwide, the infrastructure is in place to scale quickly once pilots conclude.
Action checklist for service and ops leaders
- Define when and where video is required (MPI, warranty, high-dollar estimates).
- Standardize on a brief narration script for clarity and consistency.
- Verify Wi-Fi coverage and upload speeds in all bays.
- Set customer consent and messaging templates for media sharing.
- Map data flow into your DMS and reporting (RO, parts, authorizations).
- Track KPIs: approval time, RO value, CSI, comeback rate, and technician efficiency.
Why this matters now
Video-first inspections increase trust and cut delays. AI summaries reduce admin time. Centralized media lowers disputes and strengthens OEM compliance. The net effect: more approvals, smoother throughput, and a cleaner customer experience.
If your team is building skills for AI-enabled workflows, consider structured training by role: AI courses by job.
About UpdatePromise
UpdatePromise is a SaaS provider for dealerships and OEMs, delivering intelligent scheduling, communication, and fixed-ops solutions. Its platform supports over 5,000 dealerships nationwide-driving efficiency, transparency, and customer loyalty across service operations. Learn more at updatepromise.com.
Press Contact: Brooke Zavosky | Director of Marketing, UpdatePromise | info@corp.updatepromise.com | (800) 276-9107
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