Harris & Harris Names Justin Miller VP of Operations and Dan Medina Sr. Director of AI Applications & Operational Effectiveness
Published: January 24, 2026, 6:00 pm | Chicago
Harris & Harris, Ltd. (H&H), a provider of accounts receivable management and customer care, announced two senior appointments that signal a clear push on scale, analytics, and responsible automation. Justin Miller steps in as Vice President of Operations, and Dan Medina joins as Senior Director of AI Applications & Operational Effectiveness.
"Justin is a proven operator who understands how to build strong teams, optimize performance, and deliver results without losing sight of the human element of our work," said David Peters, Chief Executive Officer at Harris & Harris. "His leadership will be instrumental as Harris & Harris continues to scale and evolve."
What this means for operators and finance leaders
- Clear linkage between process, people, and performance to improve margins and client outcomes.
- Practical AI use cases that reduce low-value work and sharpen compliance.
- Faster cycles from insight to action with shared metrics and accountability.
Justin Miller: Discipline at scale
Miller brings nearly 30 years in financial services, rising from frontline agent to senior executive across startups and public companies. He's tasked with aligning people, process, and performance so H&H can grow without adding avoidable complexity.
- Expected focus areas: cost-to-serve, right-party contact, promise-to-pay conversion, and first-contact resolution.
- Operator playbook: tighter workforce management, clearer coaching loops, and consistent QA across onshore centers and distributed teams.
- Outcome lens: faster client onboarding and more predictable delivery against SLAs.
Dan Medina: AI that removes non-value work
Medina is a recognized collections technology leader with two decades of digital transformation experience, including roles as CIO and Director of Operations at Gulf Coast Collection, Director of Information Management at Stellar Recovery, and Director of Data Analysis at West Corporation. He will drive AI adoption to improve efficiency, compliance, and decision quality while stripping out low-value tasks so teams can focus on customers.
"Dan brings an exceptional combination of technical depth and operational insight," stated Todd Pierce, VP Strategy and Analytics. "Operational excellence today requires intelligent automation, strong data foundations, and thoughtful leadership. Together, we are focused on building scalable, future-ready operations that reflect H&H's values and long-term vision."
- Near-term AI use cases: dispute triage, contact strategy optimization, QA scoring with speech analytics, document intake and classification, and agent assist.
- Data foundation: cleaner inputs, governed access, and consistent features to speed deployment and audits.
- Controls: human-in-the-loop where risk is higher, monitoring for drift, and full audit trails.
- Compliance guardrails: align models and outreach with Regulation F and consent/privacy requirements (CFPB Reg F).
Governance executives will appreciate
- Clear risk taxonomy by use case (low, moderate, high) with approval thresholds and signoffs.
- Model lifecycle management: documented objectives, training data lineage, version control, and performance reviews.
- Independent oversight for fairness testing and outcome reviews mapped to policy (NIST AI RMF).
90-180 day checkpoints to watch
- Weeks 1-4: map end-to-end workflows, quantify waste, set metric baselines, and define risk boundaries.
- Weeks 5-8: pilot 2-3 AI use cases with clear exit criteria; instrument dashboards for impact and exceptions.
- Weeks 9-12: scale wins, sunset manual steps, and publish playbooks for repeatable deployment.
- Key metrics: liquidation lift, promise-to-pay kept rate, cost per resolution, self-service containment, AHT with CSAT, QA accuracy, and compliance exceptions per 1,000 accounts.
Why this move is timely
Healthcare, government, and utility clients expect lower costs, faster answers, and clean compliance-at the same time. The Miller-Medina pairing brings tight operational control with AI that automates the busywork and improves decisions where it matters.
For executive teams, expect fewer manual touches, sturdier forecasting, and clearer visibility from the C-suite down to the floor.
About Harris & Harris
Harris & Harris is a leader in accounts receivable management and customer care. The company provides third-party and first-party debt collection, complex claims, customer care, and complementary services through onshore call centers and a distributed work-from-home team. Harris & Harris serves clients in healthcare, government, and utility markets. Learn more at www.harriscollect.com.
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