Help Desks Established to Assist with Insurance Claims After AI 171 Crash
The state government has set up dedicated help desks to support the legal heirs of victims from the Air India AI 171 plane crash. The Ahmedabad district collectorate has been tasked with appointing nodal officers who will guide families through the insurance claim process.
To streamline claims, a joint cell was created at the civil hospital following a directive from the Insurance Regulatory and Development Authority of India (IRDAI). New India Insurance Company leads on behalf of the General Insurance Council, while HDFC Life represents the Life Insurance Council.
Support Structure for Families
Help desks staffed by New India Assurance, HDFC Life Insurance, and LIC operate at the Civil Hospital. These desks offer clear guidance and ensure swift processing of insurance claims for the deceased passengers and others affected.
Family members have been informed about their designated nodal officers who will assist with paperwork and related procedures.
Coordination and Oversight
Over 250 nodal and assistant nodal officers have been appointed by the district administration to coordinate the handover of bodies and provide direct support to the victims’ families. Supervisory officers oversee these efforts to maintain smooth operations.
This organized approach helps insurance professionals manage claims efficiently during this difficult time, ensuring families receive prompt assistance and clarity on claim procedures.
- Joint Cell Location: Civil Hospital, Ahmedabad
- Lead Insurers: New India Insurance (General Insurance Council), HDFC Life (Life Insurance Council)
- Support: Dedicated help desks, nodal officers, supervisory officers
For insurance professionals seeking to enhance their skills in claims management and coordination, exploring relevant training can be valuable. Consider visiting Complete AI Training's insurance-related courses for up-to-date learning resources.
Your membership also unlocks:
