HIMSS 2026 Preview: Artera's Agentic AI Puts Patient Access on Measurable Ground
If you're evaluating AI stories that trade hype for proof, add Artera (booth #6421) to your HIMSS route. The company is bringing live demos, expert sessions, and a pragmatic look at Voice AI, scheduling, and intake that impact patient access and call-center workflows. Expect specifics you can use in your narrative: real use cases, data-backed frameworks, and a clear stance on security.
Why this matters to PR and Communications
- Credibility signals: 2026 Best in KLAS winner for Patient Communications, $100M CARR, 1,000+ healthcare organizations, ~2B annual patient communications, serving ~200M patients.
- Story shift: From generic "automation" to operational integrity (revenue capture, access throughput, staff efficiency) with Voice AI in specialty practices.
- Risk clarity: A focused take on MCP (Model Context Protocol) to reduce AI hallucinations and improve interoperability for patient-facing agents.
- Provable ROI: New Signify Research insights introduce the "ROI Credibility Ladder" for defensible AI investments in patient access.
Where to find Artera at HIMSS26
Booth #6421 - live AI Agent demos, expert-led masterclasses, and 1:1 office hours. To schedule a meeting: artera.io/events/himss.
In-booth programming highlights (PT)
- Fireside Chat: Scaling Specialty Care with Voice AI and Operational Integrity
New insights from Signify Research on Voice AI for patient access in specialty practices; introduces the ROI Credibility Ladder.
Speakers: Adrianna Hosford (Artera), Vlad Kozynchenko (Signify Research)
Tues., March 10 - 11:00 a.m. - Fireside Chat: MCP Explained - Model Context Protocol for the Modern Healthcare Provider
How MCP helps reduce hallucinations, strengthen security, and improve interoperability for agentic workflows.
Speakers: Zach Wood (Artera), Josh Young (VP Technology, FDB/First Databank)
Wed., March 11 - 11:00 a.m. - AI Agents Masterclass: Winning the Agentic Era - Patient Communications & Access
How to evaluate, deploy, and scale agents that actually work in healthcare settings.
Speakers: Noor Noush (Artera), Hayden Smith (Artera)
Tues., March 10 & Wed., March 11 - 1:30 p.m. - Education Office Hours
1:1 Q&A with Artera's education team (customers welcome to book or walk up).
Tues., March 10 & Wed., March 11 - 10:00-11:00 a.m. - All-day experiences
Coffee bar and networking; HIMSS Brew & Bites Booth Crawl (Tues., March 10 - 2:00-4:00 p.m.).
Live demos across scheduling/rescheduling, pre-appointment cancellation and verification, RX refills/renewals, discharge follow-up, triage, FAQs, care gaps, and more.
PR-ready angles and proof points
- Agentic AI built for patient access: Human + agent collaboration across text, phone, and web to improve throughput and reduce manual load.
- Voice AI with operational integrity: Specialty practices face high call volumes and staffing swings; the ROI Credibility Ladder offers a defensible framework beyond "cost savings."
- MCP as the "universal connector": A practical approach to context grounding, lower hallucination risk, and safer patient-facing workflows.
- Proven adoption: Hundreds of providers running AI Agents, Flows Agents, and Co-Pilots to save staff hours and ease access bottlenecks since the Heartbeat'24 launch.
- Recognition and scale: Best in KLAS 2026 (Patient Communications), $100M CARR, 1,000+ provider organizations, ~2B annual communications.
Quote to include
"At Artera, we've never seen ourselves as just a product - we're a partner in transforming patient communications. HIMSS 2026 is an opportunity to live that out loud. The Artera Booth Programming is designed for any healthcare provider trying to bring agentic AI into their organization thoughtfully and responsibly. We believe the future isn't just human or just AI - it is the intelligence of both working together to fix patient experience. We're here to help providers build that future." - Adrianna Hosford, Chief Communications Officer & Head of Marketing
About Artera (background for media)
Artera supports ~2B patient communications annually across text, phone, and web, unifying the journey from scheduling and intake to billing. The platform helps staff and AI Agents work together to improve access, engagement, and operating margin. The company serves 1,000+ organizations, including specialty groups, FQHCs, large IDNs, and federal agencies. More: artera.io.
Security and trust
Security First. Trust Always. Virtual Agent features meet SOC 2 Type 2 and HITRUST standards and are HIPAA compliant. PHI/PII is not used to train models. FedRAMP High is in process. This security posture is central to patient-facing automation where safety and compliance matter.
Important notes
Demos and descriptions of Artera's Agentic AI, including autonomous scheduling and MCP implementations, are illustrative. Actual results depend on each provider's configuration, data, and environment. No performance guarantees or warranties are provided. Education sessions do not constitute professional, legal, or clinical advice. Artera products augment staff and do not replace clinical judgment or institutional oversight.
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