AITX's RAD Publishes Case Study on SARA's AI-Driven Transformation at OneWatch
Detroit, Michigan – August 12, 2025 – Artificial Intelligence Technology Solutions, Inc. (AITX) and its subsidiary Robotic Assistance Devices, Inc. (RAD) have released a new case study showcasing the impact of RAD's SARA™ platform at OneWatch, a monitoring center and authorized RAD dealer based in Indiana.
This case study follows a recent presentation during The Monitoring Association's Virtual Product Review series, titled "Agentic AI Is Transforming Remote Monitoring Operations, Are You Ready?" It highlights how OneWatch improved operational efficiency and security outcomes by integrating SARA’s agentic AI technology.
How SARA Addressed Key Operational Challenges
OneWatch faced persistent challenges common in remote monitoring: staffing shortages, operator fatigue, and alarm overload. Deploying RAD’s SARA Remote Video Monitoring (RVM) solution provided a practical answer. SARA automated much of the monitoring process, reducing false alarms by 85%, speeding up response times, and maintaining service levels without increasing staff.
OneWatch CEO Austin Smith pointed out that SARA’s ability to integrate smoothly with existing systems and autonomously detect, verify, and react to incidents was critical to adoption. “Our operators are no longer overwhelmed by false alarms and can focus on genuine security threats,” Smith said. The platform’s voice-down feature and comprehensive reporting tools have become essential to daily operations and growth planning.
Shifting from Continuous Monitoring to Exception Management
With SARA, OneWatch transformed its GSOC (Global Security Operations Center) model. Instead of constant human surveillance of hundreds of video feeds, operators now handle verified incidents surfaced by AI, complete with real-time context. This shift has improved operator morale, reduced burnout, and created a more efficient work environment.
SARA’s intelligent filtering also contributed to preventing intrusions and asset loss. The case study cites examples where the system autonomously initiated responses: at a healthcare facility, suspicious activity near a restricted zone triggered immediate alerts, allowing staff to intervene before any loss; at a construction site, SARA’s voice-down feature deterred a theft in progress while simultaneously notifying OneWatch and local law enforcement, leading to a timely resolution.
Industry Impact and Future Outlook
Steve Reinharz, CEO/CTO of AITX and RAD, emphasized the significance of SARA’s rapid adoption. “In over 20 years working in this sector, I’ve never seen such immediate acceptance of a new technology. Monitoring centers aren’t just interested—they’re acting.” He highlighted that OneWatch’s results showcase the potential of agentic AI to lead operational change.
The success at OneWatch signals a shift in remote monitoring centers’ approach, enabling growth without proportionate increases in human resources. Operators’ roles have evolved into AI Surveillance Analysts who focus on incident resolution, client communication, and strategic oversight — a move that strengthens OneWatch’s market position.
Scaling AI-Powered Monitoring Nationwide
RAD plans to extend these benefits to its network of nearly 100 authorized dealers and GSOC operators across the U.S. By equipping partners with SARA, RAD aims to reduce costs, cut false alarms, improve response times, and enhance service quality at scale.
The full case study is available for security leaders and operations professionals interested in integrating agentic AI into remote video monitoring. There’s also a related webinar titled "Agentic AI Is Transforming Remote Monitoring Operations, Are You Ready?" that explores these themes in detail.
About AITX and RAD
AITX is focused on delivering AI-based solutions that enable organizations to simplify operations and increase return on investment. Its RAD subsidiary offers stationary and mobile robotic solutions that reduce reliance on human security personnel, cutting costs by 35% to 80% compared to traditional guarding and monitoring models.
All RAD technologies, including AI analytics and software, are developed internally. The company has passed SOC 2 Type 2 audits, ensuring compliance with strict data protection standards required by enterprise and government clients. RAD maintains a sales pipeline featuring over 35 Fortune 500 companies and expects significant growth as those prospects convert to recurring revenue clients.
Operations professionals interested in AI-driven security monitoring can explore relevant training and courses at Complete AI Training.
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