Combining AI and Human Expertise in Self-Insured Claims Management
DXC Technology, a global technology service provider, is enhancing how self-insured organisations manage employee health and wellbeing throughout claims processing by integrating artificial intelligence (AI) with human expertise.
Self-insured organisations fund employee insurance claims internally instead of purchasing traditional insurance. This approach brings unique challenges such as delivering effective employee care, managing healthcare costs, complying with regulations, and improving return-to-work outcomes.
Introducing DXC Assure Risk Management
DXC’s new platform, DXC Assure Risk Management, offers a flexible solution to these challenges. It combines experienced claims professionals with AI-enabled processes, software-as-a-service (SaaS) technology, and generative AI to streamline claims management.
Michael Neary, DXC Technology’s managing director for insurance software claims management in Australia and New Zealand, explains that the platform treats workers’ compensation as part of the employee experience—not just operational compliance.
“By combining experienced claims professionals with AI, this new service helps self-insured employers streamline processes, stay compliant, and more importantly, provide support when it matters most,” Neary said.
AI as an Accelerator in Claims Processing
DXC has utilized AI technologies for decades, but recent advancements have accelerated its impact. Howard Boville, executive vice president at DXC, notes that AI helps improve projects across public and private sectors by optimizing established processes.
“Any undertaking is a series of processes, and every industry has its methods to service markets, build products, or meet citizen needs,” Boville explained. “AI accelerates the removal of outdated and inefficient business processes.”
Benefits for Insurance Professionals
- Streamlined claims handling through AI-assisted automation
- Improved compliance with evolving regulations
- Enhanced employee support during claims and recovery
- Reduced healthcare costs by efficient resource allocation
- Better return-to-work outcomes with integrated human expertise
Insurance professionals working with self-insured organisations can leverage DXC Assure Risk Management to simplify workflows and improve outcomes for employees and employers alike.
For those interested in how AI is transforming insurance claims and risk management, exploring AI training courses can provide practical skills. Resources like Complete AI Training’s latest courses offer ways to stay updated on AI applications relevant to insurance roles.
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