AI in Retail: Practical Insights for Operations Management
Retail operations face constant pressure to improve efficiency and customer experience. Artificial Intelligence (AI) is proving to be a key tool for transforming both digital infrastructure and daily operations. Leading retailers like Halfords, Dunelm, and the Retail Trust have applied AI in ways that deliver clear, measurable benefits.
At an upcoming breakfast briefing in London, senior IT and innovation leaders from these organisations will share their hands-on experiences and frameworks for adopting AI in retail environments.
What You’ll Learn
- Eliminating network issues: Halfords improved an aging network by implementing AI-driven self-healing systems, resulting in a 100% drop in trouble tickets.
- Proactive network management: Dunelm optimised network performance using AI to detect and resolve problems before they affect store operations.
- Enhancing customer experience: The Retail Trust used AI combined with location-based services to triangulate customer positions, enabling smarter service delivery.
- Accelerated store rollouts: AI helped drive store deployments 10 times faster, reduced the need for support escalations, and delivered real-time network visibility.
- Personalised team engagement: Agentic AI solutions were used to tailor communication and wellbeing initiatives, boosting employee involvement and satisfaction.
This event is ideal for professionals responsible for retail operations who want actionable strategies to integrate AI into their IT and management processes.
Details:
9am–11am, 21 May 2025
L’Oscar, London
Breakfast included
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