How Insurers Are Leveraging the Duck Creek Ecosystem to Accelerate Core Platform Migration in 2025

Insurers Embrace Duck Creek Ecosystem for Core System Migration

Insurance companies are increasingly investing in services to maximize the benefits of the Duck Creek core insurance platform. This platform sits at the heart of a broad ecosystem of third-party service providers, according to a new report by Information Services Group (ISG), a global technology research and advisory firm focused on AI.

The 2025 ISG Provider Lens™ Duck Creek Services Ecosystem global report highlights that the insurance sector is undergoing a shift as firms move away from legacy systems to modern platforms like Duck Creek. Market demands are pushing this change, with businesses aiming to boost agility, adopt new technologies, and enhance customer experience.

Why Duck Creek?

Duck Creek is pushing cloud-native and SaaS versions of its platform, offering new possibilities—and challenges—for adopters. Traditional legacy systems often limit insurers from scaling operations or launching new products quickly. Moving to platforms like Duck Creek helps companies streamline operations and make more data-driven decisions.

However, migrating can be tricky. Many insurers carry technical debt from multiple core systems and customizations that complicate the transition. To address this, companies are turning to service providers for comprehensive support, from consulting through to post-production services.

Service Providers Shift Strategies

As Duck Creek emphasizes out-of-the-box SaaS capabilities, many service providers are moving towards a simplified “factory” approach to migration. This approach reduces extensive customizations and focuses on efficient handling of common issues like technical debt, data migration, and testing.

Providers are also leveraging AI and automation to create reusable tools and accelerators. These technologies can speed up projects and deliver faster value, though their maturity varies across providers.

Key Factors for Successful Migration

• Planning and Data Management: Insurers partner with providers to carefully plan transitions, manage data migration, and integrate third-party systems smoothly.
• Change Management: Migration often brings significant changes to business processes and employee roles. Managing these shifts is essential to avoid delays and inefficiencies.

Choosing the right service provider is critical to achieving a migration that supports long-term business goals and keeps pace with industry changes.

Trends and Market Leaders

The report notes growing demand for Duck Creek OnDemand and targeted point solutions that address specific business challenges.

Among the evaluated providers, Accenture, Capgemini, Coforge, Cognizant, EY, and LTIMindtree are named Leaders in Duck Creek services. Xceedance stands out as a Rising Star, recognized for its promising portfolio and strong future potential.

For those interested, the full 2025 ISG Provider Lens™ Duck Creek Services Ecosystem report is available to subscribers or for one-time purchase.

Final Thoughts

Modern insurance platforms like Duck Creek are key to staying competitive. Insurers that invest in proper planning, partner with experienced providers, and prioritize change management will find migration smoother and more rewarding.

For insurance professionals looking to enhance their skills in AI and automation, exploring relevant courses can provide a practical advantage in managing these migrations and digital transformations. Check out Complete AI Training for a range of AI-focused courses suited to insurance roles.