Hull's City Health Care Partnership wins national award for AI that frees clinicians' time
City Health Care Partnership (CHCP), the Hull-based social enterprise delivering services from urgent care to sexual health, has won Innovation of the Year at the UK Social Enterprise Awards. The recognition centers on "Heidi," an AI note-taking tool used at the CHCP-run Jean Bishop Integrated Care Centre in East Hull.
By automating clinical documentation, Heidi is said to have allowed clinicians to see around 180 additional patients each year. Teams report clearer, more precise notes with fewer errors, and time saved has been reinvested into a new Frailty Education and Training programme at the centre.
A CHCP spokesperson said: "Thank you very much for recognising us with this award. The frailty team at the Jean Bishop Centre in Hull are enthusiastic and want to make something work. At the centre of what we do, there is a patient and a healthcare professional and anything we can do to make that interaction better is for the best."
Peter Holbrook, chief executive of Social Enterprise UK, added: "It was therefore truly heartening to celebrate businesses built on care and compassion that support the most vulnerable members of our communities, representing Britain at its best. Congratulations to all of the winners and to City Health Care Partnership for their award."
CHCP, formerly NHS Hull provider services, employs more than 2,000 people and operates across Hull, the wider East Riding of Yorkshire, and Merseyside. Its charity, City Health Care Partnership Foundation, provides small grants to voluntary and community groups improving local health and wellbeing.
What this means for healthcare teams
AI-assisted note-taking is moving from "interesting" to operational. CHCP's results highlight where the value shows up fast: time, quality, and staff capacity.
- Capacity: Reported uplift equivalent to ~180 extra patients seen per year.
- Quality: Clearer notes with fewer errors, improving clinical communication and continuity.
- Redeployment: Time saved funded a Frailty Education and Training programme.
Considering an AI scribe in your service? Start with focused pilots in high-burden clinics. Keep the scope tight and measure outcomes you care about.
- Set 4-6 KPIs: throughput, documentation completeness, correction rate, time-to-sign-off, clinician satisfaction, and incident reports.
- Protect data: patient consent, clear privacy notices, and local information governance approvals.
- Workflow fit: align with existing templates, coding standards, and EHR workflows to avoid rework.
- Clinical safety: ensure human-in-the-loop review, audit trails, and a process for correcting summaries.
- Change management: involve clinicians early, gather feedback weekly, and iterate.
Bottom line: if documentation time drops and note quality holds or improves, you gain capacity without adding clinics-exactly what CHCP reports.
Learn more
If your team is exploring AI documentation workflows and skills, see practical upskilling options by role: AI courses by job role.
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