IBM Automates Hundreds of HR Roles With AI—How HR Professionals Can Stay Relevant

AI won’t replace all HR roles

Not all HR jobs are at risk. AI is particularly suited to repetitive and predictable tasks like payroll and administrative duties, but these tasks still require human oversight. For example, IBM’s AskHR agent automates 94% of tasks such as vacation requests and pay statements. However, situations that demand emotional intelligence and empathy will still need human involvement.

The key for HR professionals is to learn when human judgment is crucial and how to collaborate effectively with AI tools. AI literacy involves more than understanding the technology—it’s about recognizing where human insight must guide AI processes.

Develop expertise in AI

HR professionals have two main options depending on their interests. One path is to become AI specialists within HR. This involves staying informed about AI advancements, learning how to ethically implement AI in recruitment and other HR functions, and understanding relevant laws and regulations.

Being knowledgeable about AI’s capabilities and limitations, as well as compliance with labor laws, will be critical. HR experts who can manage AI tools and ensure their ethical use will add significant value to their organizations.

Focus on human skills

The other path is to emphasize skills that AI cannot replicate. Complex problem-solving, managing human emotions, and handling sensitive situations require empathy and nuanced judgment.

HR professionals who excel in these areas will remain indispensable. However, those aiming for leadership roles should also develop a working understanding of AI and data analytics to manage AI-driven HR processes strategically.

Education is lagging behind

Despite these changes, many university programs have yet to incorporate AI-focused HR training. Currently, there are few programs specifically addressing AI’s role in HR, though some business-oriented AI courses are available.

Updating curricula is challenging due to the need for qualified instructors and significant program changes. Meanwhile, shorter online courses can help HR professionals quickly gain AI literacy relevant to their daily work. Finding such courses can bridge the gap until formal education catches up.

For HR professionals looking to build AI skills, exploring targeted courses on platforms like Complete AI Training can be a practical step.

What HR pros should do now

• Identify routine tasks in your role that AI could handle and prepare to oversee these systems.
• Invest in learning AI basics, ethical implications, and current regulations affecting HR.
• Develop strong soft skills like empathy, communication, and conflict resolution.
• Consider specialized training or certification in AI applications for HR.
• Stay informed about AI developments and think critically about how to integrate them responsibly into your work.

AI is changing how HR functions, but it’s not replacing the need for human insight and connection. HR professionals who adapt by combining technical knowledge with human skills will continue to play a vital role in their organizations.