Infovista launches VistAI agentic AI framework for autonomous network operations
Infovista has introduced VistAI, an agentic AI framework built to let telecom operators move from monitoring to autonomous decision-making. The platform acts on network insights in real time, addressing the rising operational load created by 5G, fibre buildouts, Open RAN, network slicing, and edge computing.
As networks scale, data volume is outpacing what operations teams and legacy tools can handle. Industry research backs the shift: Deloitte pegs the agentic AI opportunity in telecom at roughly $150B, and McKinsey notes a large share of repetitive network tasks can be automated. VistAI aims to close the gap between "knowing" and "doing."
Why this matters to operations
Most NOCs are drowning in alerts, tickets, and swivel-chair workflows across multiple systems. Every minute lost between detection and resolution hits cost, SLA, and customer experience. VistAI focuses on intent (e.g., maintain QoS for enterprise 5G slices) and lets AI agents decide and execute the steps within your guardrails.
What VistAI brings to the table
- Agentic architecture with configurable autonomy: Start with recommendations, graduate to supervised actions, then to closed-loop execution when confidence is proven.
- Intent-based automation: Define outcomes; the system determines the path, with auditability and rollback.
- Multi-domain correlation: Cross-RAN, Core, and Transport insight to tackle issues that don't respect organizational boundaries.
- VistAI ASK (natural language interface): Engineers and business users query network data conversationally, skipping manual data hunts.
- Unified data access: Pulls from Infovista assurance and testing stacks plus third-party sources for correlated answers in one place.
- Coordination via Model Context Protocol (MCP): VistAI agents can work with third-party AI agents for multi-step workflows.
- Deployment options: Cloud-hosted for Automated Assurance and Network Testing; on-prem available for Automated Assurance.
How it changes day-to-day operations
- Faster MTTR: The system narrows root cause across domains and proposes-or executes-remediation.
- Fewer tool switches: ASK consolidates queries like "Why is cell cluster X failing VoNR handovers?" and returns correlated evidence.
- Proactive QoS protection: If a slice's latency drifts, agents can rebalance resources, adjust policies, or kick off targeted testing-within your limits.
- Consistent actions at scale: Institutionalizes playbooks so night shifts, new hires, and outsourced teams follow the same high-quality steps.
Rick Hamilton, Infovista's CEO, frames the goal simply: shrink the space between identifying a network issue and resolving it. With three decades of performance know-how embedded in the agents, the promise is to turn network complexity into a competitive lever instead of an operational drag.
Why the domain expertise matters
Muhannad AlAbweh, Chief Product Officer, points to the telecom-specific DNA: RF propagation, protocol stacks, transport nuances, and subscriber experience patterns. That's what lets the agents solve cross-domain problems instead of handing you partial answers.
What to do next (for Ops leaders)
- Pick 3-5 high-value intents: Examples: "Keep enterprise VoNR MOS ≥ X," "Cut RAN-Core ticket ping-pong by 40%," "Hold latency under Y ms for URLLC slice."
- Set guardrails: Define autonomy tiers, action limits, and approval workflows; require full audit trails and rollback.
- Integrate data sources: Assurance, testing, OSS/BSS, and key third-party telemetry to maximize correlation quality.
- Pilot where the pain is obvious: One city or one domain; measure MTTR, ticket volume, SLA breaches, and customer impact.
- Level up the team: Train engineers and service owners on ASK queries, intent templates, and exception handling.
Availability and what's next
VistAI ASK is live now within Infovista's Automated Assurance and Network Testing product lines. Cloud-hosted deployment is supported for both; on-prem is available for Automated Assurance. Infovista will showcase VistAI and new capabilities at Mobile World Congress 2026 in Barcelona.
If your org is building AI skills for operations and automation, explore practical learning paths here: AI courses by job.
Your membership also unlocks:
