InSkill Earns Frost & Sullivan's 2025 Global New Product Innovation Recognition for Industrial AI Copilots
For product leaders building systems that have to work on the factory floor, this matters. InSkill's platform for GenAI copilots just earned Frost & Sullivan's 2025 Global New Product Innovation Recognition for advancing uptime, productivity, and knowledge capture across industrial operations.
The takeaway: a no-code, vendor-agnostic approach that ships fast, scales across brands and sites, and proves ROI in the field. That's the bar Frost & Sullivan set with their benchmarking on strategy effectiveness and execution.
Why this recognition matters for product teams
Frost & Sullivan's process is rigorous: they look for real outcomes backed by consistent execution. InSkill stood out for aligning innovation with frontline needs while keeping the deployment model practical and scalable.
If you build products for complex operations, this validates a product pattern worth copying: unify expertise, lock governance, integrate with existing systems, and meet users where they work.
What's distinct about InSkill's platform
- No-code, vendor-agnostic copilot creation that works across brands, sites, and equipment types.
- Agentic AI architecture that unifies published expertise, internal procedures, site specifics, real-time data, and historical fixes.
- Context-aware guidance that adapts to device state, asset configuration, and worker role.
- Guardrails: responses limited to customer-approved sources with strict data governance and privacy across user groups.
- Multi-channel access: mobile apps, web portals, and embedded APIs for different roles and environments.
- ROI levers: higher asset utilization, better first-time-fix rates, streamlined workflows, and fewer hidden inefficiencies.
- Knowledge preservation from experienced and retiring workers so expertise stays accessible at scale.
Adoption signals worth noting
InSkill reports thousands of published copilots in use across thousands of industrial sites and more than 4,500 facilities. Usage spans field service teams, call centers, product groups, channel partners, and end customers.
That breadth suggests the model travels well across functions-key for products that have to fit into existing operational rhythms.
Voices from the field
"Industrial workers can access copilots through mobile apps, web portals, or embedded APIs, ensuring flexibility across job functions and geographies," said Karthik Sundaram, Research Director, Industrial at Frost & Sullivan. He notes adoption is driven by simplicity and collaborative execution.
"Industrial expertise is one of the most valuable assets in the world, yet too often it is locked in documents, equipment, or the minds of a few people," said Dale Calder, Founder & CEO of InSkill. "When that knowledge becomes available in the flow of work, organizations can onboard faster and keep machines running."
Practical playbook for product development
- Start with high-frequency, high-cost workflows (e.g., top 10 fault codes, recurring maintenance tasks) and ship targeted copilots.
- Instrument the basics: uptime, MTTR, first-time-fix rate, time-to-competency, and support deflection. Tie each copilot to one or two KPIs.
- Define data sources early: procedures, manuals, telemetry, and approved knowledge bases with versioning and ownership.
- Set guardrails: role-based access, privacy tiers by site/customer, and a clear escalation path when the copilot is unsure.
- Integrate where work already happens: EAM/CMMS, MES, FSM, and CRM via APIs. Reduce context switching.
- Build a content ops loop: technician feedback, rapid updates, and release notes so users trust the system.
- Plan for scale: template libraries, multilingual support, OEM collaboration, and site-specific overrides without forking the core.
What Frost & Sullivan recognized
Each year, Frost & Sullivan highlights organizations that raise the standard for product design, functionality, and customer impact. Their Best Practices Recognition relies on interviews, deep analysis, and benchmarking to identify what actually works in the market.
For InSkill, the win points to a clear pattern: ship copilots that fit real workflows, protect data, and deliver measurable gains-then scale across teams and sites without friction.
Learn more
Read the recognition and full details from InSkill here: InSkill: Frost & Sullivan Industrial AI Copilot Platform Award.
Background on the recognition program: Frost & Sullivan.
If your product team is upskilling on AI copilots and agentic systems, explore curated learning paths by role: Complete AI Training: Courses by Job.
Your membership also unlocks:
