Insurance reimagined: An AI blueprint
AI is setting the direction for insurance. Smarter underwriting, faster claims, and personalisation at scale are already live. The question isn't "if," it's "what's the next move" and "how do we make it stick."
About the session
GlobalData and Celent will host "Insurance reimagined: An AI blueprint" on Wednesday, 22 October. Expect a focused discussion built for insurance operators and decision-makers. Registration details are available via GlobalData and Celent.
What you'll learn
- The current state of AI across underwriting, claims, distribution, and service
- How insurers are using AI to improve efficiency, accuracy, and client experience
- Case studies with measurable impact
- The next frontier: Agentic AI and how it will change operating models
- Practical strategies to address risk, data quality, ethics, and compliance
Why this matters right now
Margin pressure isn't easing. AI can compress cycle times, sharpen pricing, cut leakage, and lift satisfaction without adding headcount. The carriers who operationalise this faster will win share while others stall in pilots.
Practical focus areas to bring back to your team
- Underwriting augmentation: pre-fill, risk signals, dynamic appetite, straight-through processing thresholds
- Claims automation: FNOL intake, triage, repair routing, fraud detection, subrogation recovery
- Agent/broker enablement: quote assist, next-best action, content generation with guardrails
- Model risk management: documentation, monitoring, drift detection, explainability
- Data foundation: lineage, PII governance, third-party enrichment, consent management
- Change and value: 90-day pilots, KPI baselines (loss ratio, expense ratio, NPS, days-to-close), phased rollout
- Procurement: contracts with clear accuracy, latency, and security SLAs; exit clauses and IP terms
Sectors this resonates with
- Insurance
- Banking & Payments
- Wealth and asset managers
- Health insurance and healthcare providers
- InsurTech startups
- Tech vendors & consultants
- Regulators & policy advisers
Speakers
- Janthana Kaenprakhamroy, CEO & Founder of Tapoly
- John Davies, Commercial Director for Marsh Digital Client Experience
- Will Ross, CEO and co-founder of Federato
- Beatriz Benito, Lead Analyst, Insurance, GlobalData
- Keith Raymond, Principal Analyst, Celent's North American insurance practice
- Ben Carey-Evans, Senior insurance analyst, GlobalData
- Charlie Hutcherson, Analyst, Insurance, GlobalData
Agentic AI: what to expect next
Agentic systems won't replace teams; they'll run workflows. Think policy change handling, claims documentation chase, and bordereaux checks executed end-to-end with human oversight. Start with low-risk processes, define guardrails, log every step, and measure outcomes against business KPIs.
Next steps
- Pick one underwriting, one claims, and one distribution use case with clear ROI
- Form a cross-functional squad: business owner, actuary, data science, IT, risk, and legal
- Run a 90-day pilot with a written success plan and a budgeted path to production
- Stand up MRM and data governance early-retrofits cost more later
- Upskill managers and frontline teams so adoption sticks
If you need structured upskilling for your teams, explore practical resources: AI courses by job and AI tools for finance.
Objective and source note
"Insurance reimagined: An AI blueprint" was originally created and published by Retail Banker International, a GlobalData owned brand. The information above is provided in good faith for general informational purposes only. It is not intended as advice. Seek professional guidance before taking, or refraining from, any action based on this content.
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