Insurance Times launches AI claims survey to benchmark adoption and identify challenges in UK insurance sector

Insurance Times launches a survey to assess AI use in UK insurance claims management. It seeks to benchmark adoption, challenges, and needed tools for professionals.

Categorized in: AI News Insurance
Published on: Jul 16, 2025
Insurance Times launches AI claims survey to benchmark adoption and identify challenges in UK insurance sector

Insurance Times Launches Survey on AI Use in Claims Management

Insurance Times has introduced a new survey to assess how artificial intelligence (AI) is currently applied in claims management within the UK general insurance sector. The goal is to gather data that will benchmark AI adoption, reveal main challenges, and identify the tools and support claims professionals require to improve their workflows.

The survey targets those working in insurance claims, aiming to provide a clear picture of AI’s role and impact on day-to-day operations. Insights from this survey will help industry stakeholders understand where AI is making a difference and where further development or support is needed.

What the Survey Offers

  • Benchmarking of AI adoption across UK general insurance claims
  • Identification of key obstacles faced in integrating AI
  • Highlighting necessary tools and resources for claims professionals

Participation in the survey requires a subscription to Insurance Times. Subscribers gain immediate access to unlimited industry news, expert analysis, daily newsletters, and exclusive data such as Five Star ratings results and top broker and insurer rankings.

For professionals interested in AI’s growing influence in insurance, this survey offers practical data that can inform decisions on adopting AI tools and refining claims processes.

Access and Subscription Details

To access the survey and full content, a subscription is necessary. Options include print and online, or online-only subscriptions, each providing comprehensive industry coverage and insights.

For those seeking ongoing updates and access to the news archive, signing up is free and quick, providing benefits such as the Broker Hub and top-level ratings.

For more information about AI applications and training that can support claims professionals, explore resources like Complete AI Training, which offers courses tailored to different job roles and skill levels.

To participate in the survey or learn more, visit the Insurance Times website.


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