ISG to Evaluate AI Services in Healthcare
ISG has launched a research study to assess how providers help healthcare organizations move from pilot projects to practical AI at scale. The findings will be published in the ISG Provider Lens ® report, "AI Services in Healthcare," in April 2026.
This report is built for healthcare buyers who need clear, comparative insight on strategy partners and delivery specialists. It will help you review current vendors, scope new engagements and align offerings with clinical, operational and financial goals.
What the study covers
- Healthcare AI Strategy and Advisory Services: Providers that plan and govern AI, GenAI and agentic AI adoption. This includes model selection and validation of healthcare-specific LLMs and alignment with enterprise goals.
- Healthcare AI Development and Delivery Services: Providers that design, build, deploy and operationalize solutions for payers and providers, including model development and integration with EHRs, care management platforms and core systems.
Why this matters now
Health systems and payers are adopting AI to reduce clinical workload, ease operational pressure and improve patient experience. GenAI and agentic AI are moving beyond experiments into everyday workflows-supporting clinical decision support, imaging, virtual care, revenue cycle tasks and population health analysis.
Cloud platforms and interoperability standards are making implementations more secure and scalable. For example, HL7 FHIR continues to improve data exchange across systems.
"Enterprises across the health sector are facing significant challenges, such as data fragmentation and privacy and regulatory constraints. As they continue to adopt agentic AI, the need for strong guardrails, oversight and safety management becomes even more critical," said Iain Fisher, director at ISG.
How the research is being conducted
ISG has distributed surveys to approximately 100 providers and will collaborate with its global advisory team to evaluate offerings against current buyer needs. The final report will assess the global market for AI services in healthcare and profile providers serving both payers and care delivery organizations.
ISG analysts Rohan Sinha and Sneha Jayanth will author the report. All 2025 ISG Provider Lens ® evaluations include expanded customer experience data based on continuous enterprise feedback.
What healthcare leaders should do next
- Identify your top 3-5 AI use cases (e.g., CDS, imaging triage, prior auth automation, coding/denials, care management), then map them to required data, model types and integration points.
- Define guardrails: risk tiers, human-in-the-loop checkpoints, clinical validation plans and privacy/compliance requirements.
- Assess integration complexity early-EHR connectivity, terminology services, data quality pipelines and cloud security posture.
- Build a value scorecard: time-to-impact, workflow fit, clinician adoption, patient outcomes and total cost of ownership.
- Prepare vendor questions now: model provenance, eval metrics, bias testing, monitoring, rollback plans and service-level commitments.
For providers and vendors
Vendors not currently listed as healthcare IT service providers can contact ISG to be considered for inclusion. A digital brochure with identified providers and study details is available from ISG.
About ISG Provider Lens ®
The ISG Provider Lens ® Quadrant research combines empirical market analysis with real-world client experience to evaluate service providers. For healthcare buyers, that means practical comparisons you can use to guide sourcing and governance decisions.
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