JetBrains AI Assistant Faces Mixed Reviews and Company Response
The JetBrains AI Assistant, launched in December 2023, has been downloaded nearly 23 million times but currently holds a low rating of 2.3 stars out of 5 on the JetBrains Marketplace. With 851 reviews as of May 1, many users have expressed dissatisfaction, leading JetBrains to remove some negative feedback from their platform.
User Feedback Highlights
Longtime users of JetBrains IDEs have noted that the AI Assistant feels like an add-on rather than a fully integrated tool. One reviewer commented that it quickly becomes more of a novelty than a productivity enhancer. Issues with inconsistent auto-completion performance have been frequently mentioned.
Some users also reported that their negative reviews were deleted without explanation, which has caused frustration and diminished trust in the company’s customer engagement. One reviewer explicitly stated that such actions made them feel their feedback was undervalued.
JetBrains’ Explanation and Next Steps
In response to concerns, a JetBrains representative acknowledged removing certain reviews for two main reasons: the issues mentioned had been resolved, or the reviews violated content policies, such as including swearing. They confirmed that both positive and negative feedback about the current AI Assistant remains visible.
The company admitted that deleting multiple reviews at once without notifying users appeared suspicious and pledged to improve transparency in the future. Planned changes include:
- Exploring methods to handle major updates differently, possibly by introducing per-version reviews.
- Marking reviews as “Resolved” and linking them to relevant issue trackers instead of deleting them.
- Enhancing communication speed and clarity, especially regarding content moderation decisions.
JetBrains also encouraged users to continue providing feedback to help improve the AI Assistant.
Positive Reviews Show Potential
Despite the criticism, some users find the AI Assistant useful and have given it five-star ratings. They appreciate its role in their development workflow, describing it as a valuable tool worth keeping. These mixed opinions highlight that while the AI Assistant has room for improvement, it also offers benefits to some developers.
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