Konecta and CrewAI Partner to Scale Agentic AI Across Operations
Konecta has formed a strategic alliance with CrewAI, the multi-agent orchestration platform. The goal: coordinate specialized AI agents with human expertise to deliver measurable outcomes across customer and enterprise operations in Europe and Latin America.
Konecta will serve as CrewAI's consulting and implementation partner in these regions, combining advisory with delivery to help organizations design, pilot, and scale agent-led workflows with confidence.
Why this matters for Operations
Agentic systems let you automate end-to-end workflows that used to stall across teams and tools. Think less manual stitching and more outcome-driven orchestration, with governance and measurable impact built in.
For operations leaders, this means faster cycle times, cleaner handoffs, and clear KPIs you can defend in a board meeting.
How "agent crews" work
CrewAI coordinates multiple AI agents-each with a defined role-across a complete process. For example, a commercial proposal can be generated automatically: assess the client's context, craft the narrative, build slides, and produce pricing models, all managed by a crew of agents with human review where it counts.
This approach is the backbone of Konecta's Agentic AI model: a structured environment to design, orchestrate, and scale autonomous agents across CX and enterprise functions, built on CrewAI's Agent Management Platform (AMP).
Proof in operations
Konecta is applying the same model across BFSI, Retail, Telecommunications, and Utilities-and internally across HR, Finance, Procurement, and Legal. A practical example: once a new hire signs, an AI crew extracts required data, issues credentials and badges, assigns IT equipment, and generates a personalized onboarding plan.
In QA for voice agents, Konecta used CrewAI to run 1,000 end-to-end test conversations across 60 real scenarios, cutting the QA cycle time by 96%-from 74 hours to 3. A dedicated Centre of Excellence will scale these use cases, with 30%-40% of Konecta's customer base expected to benefit in the coming year.
Governance, security, and scale
CrewAI AMP enables teams to build, optimize, and deploy agent-led workflows with user management (RBAC), audit logs, governance, and security controls. It integrates with major LLMs and cloud providers (AWS, Azure, Google Cloud) and connects with enterprise apps to work across your existing stack.
CrewAI reports adoption among a large share of enterprises, including use by a significant portion of the U.S. Fortune 500, giving operations leaders confidence the platform can run at scale.
Quick wins to target first
- Employee onboarding: contracts to credentials, equipment, and day-one schedules.
- QA for conversational AI: synthetic test runs across real-world scenarios with reporting.
- Commercial proposals: context analysis, storyline, slides, and pricing models with approvals.
- Back-office triage: classify, route, and resolve tickets with smart checklists and SLAs.
- Knowledge operations: draft SOPs and update policies with version control and audits.
Partner model for Europe and Latin America
Konecta will guide organizations from initial assessment through pilots to scaled deployment, combining strategy, process redesign, data readiness, and implementation. The joint model is built to show value quickly, then expand across use cases without losing control.
What the leaders are saying
Nourdine Bihmane, CEO of Konecta: "Agentic AI marks a fundamental shift in how businesses operate. It's not about replacing people, but about amplifying human intelligence through governed, data-driven orchestration. CrewAI's platform enables us to unite human expertise, CX excellence, and responsible AI into a single, intelligent ecosystem that drives continuous optimization and measurable impact. Together, we're setting a new global benchmark for scaling intelligent operations built on trust, transparency, and purpose."
João Moura, CEO and Founder of CrewAI: "CrewAI enables enterprises to quickly put AI agents into production so businesses can see their clear benefits, with agentic systems that are easy to use, trusted by design, and ready to scale. Konecta embodies that same philosophy. With their operational depth and experience, and our technology, we're turning the promise of intelligent operations into tangible, measurable reality, built for scale and built to last."
About Konecta
Konecta is a global service provider in customer management and digital outsourcing, with 120,000 employees delivering services in 30 languages across 4 continents and 26 countries. The company provides end-to-end solutions-acquisition, retention, service, technical support, and collections-supported by expertise in customer experience, process management, and advanced technologies. Headquartered in Madrid, Konecta reports €2 billion in revenue and serves more than 500 clients across telecoms, energy, banking, mobility, retail, and e-commerce.
About CrewAI
CrewAI is an enterprise platform for multi-agent systems, enabling organizations to deploy collaborative AI agents to automate real business workflows. The platform offers pro and low-code tools, RBAC, audit logs, governance, and security, and integrates with major LLMs, AWS, Azure, Google Cloud, and enterprise apps. With CrewAI AMP-the first Agent Management Platform-teams can build, optimize, deploy, and scale agent-led workflows with speed, control, trust, and governance.
Next steps for Ops teams
If you're assessing agentic automation, start with one high-friction workflow, define clear success metrics, and pilot with governance from day one. Want structured upskilling for your team? Explore role-based learning paths here: AI courses by job.
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