Lessen Launches Aiden, AI Maintenance Lifecycle Platform to Streamline Facilities Management Across Residential and Commercial Real Estate

Lessen Launches Aiden: An AI Maintenance Lifecycle Platform for Residential and Commercial Portfolios

Lessen introduced Aiden, an AI-powered product suite that connects the entire maintenance lifecycle-from intake and communications to proposals, work verification, and invoicing. The goal: remove manual steps, cut delays, and give operators and vendors faster, clearer decisions across every work order.

According to CTO Jianqing Zhao, maintenance has long been slowed by fragmented processes and single-point tools. Aiden embeds AI across each step to reduce friction, improve accuracy, and create a more reliable experience for owners, operators, vendors, and residents.

Why this matters for operators and vendors

• Speed: Clients report 20% faster quote approvals, with work orders and invoices processed at 2x the previous speed.
• Accuracy: Over 95% asset data accuracy and smarter approvals lower back-and-forth and rework.
• Less admin: An 85% reduction in routine follow-ups frees teams to focus on higher-value tasks.
• Better experience: Fewer delays, clearer communication, and quicker payments for vendors.

What Aiden covers end-to-end

• Aiden Assistant: A 24/7 multilingual self-service maintenance assistant that reduces unnecessary work orders and surfaces operational insights.
• Aiden Proposal & Invoice Assistant: AI-assisted creation with confidence scoring, photo analysis, and compliance checks to improve accuracy and speed approvals.
• Aiden Asset Intelligence: Automated, scalable asset validation using OCR and intelligent inference, achieving 95%+ data accuracy.
• Aiden Outreach: Proactive vendor engagement to accelerate quotes and reduce internal workload.
• Aiden Auto-Review: AI-driven reviews to auto-approve high-quality submissions and flag exceptions, reducing SME backlog.
• Aiden Messages: Trigger AI-driven actions directly from messages for instant self-service and efficient information gathering.
• Aiden Insights: Consolidated summaries with targeted root-cause analysis for faster, smarter operational decisions.

Built for scale across asset classes

Aiden supports residential portfolios (single-family, multi-family, manufactured housing, HOAs) and commercial portfolios (retail, financial services, light healthcare/aesthetics, hospitality, distribution, self storage). It is powered by Lessen's nationwide network of 30,000+ vetted service providers and informed by more than 27 million work orders completed on the platform.

Lessen serves clients with over 1 million properties and completes 3.5 million+ work orders annually. This combination of AI-driven intelligence and proven execution helps operators reduce inefficiencies and make better decisions with less overhead.

Operator checklist: fast ways to capture value

• Route and triage: Use Aiden Assistant to deflect non-critical tickets and standardize intake.
• Approve faster: Apply Auto-Review and confidence scoring to clear straightforward proposals quickly.
• Tighten data: Deploy Asset Intelligence to clean up make/model data and warranty lookups at scale.
• Vendor throughput: Use Outreach to speed quotes and reduce manual follow-ups.

Quotes from leadership

"Aiden helps customers do more with less-operators resolve issues faster, vendors get paid quicker, and residents have a smoother experience," said Jay McKee, CEO at Lessen.

Get a closer look

To schedule a demo, call (480) 576-7200.

If you're upskilling your operations or maintenance team on practical AI, explore AI courses by job at Complete AI Training.

About Lessen

Lessen is a tech-enabled, end-to-end property service provider for commercial and residential real estate. Its platform delivers data-driven insights for investors, owners, managers, and service providers, leveraging 30,000+ vetted vendors, 1M+ properties, and 3.5M+ annual work orders across an expanding range of services. Lessen, LLC is venture-backed and privately held, with offices in Scottsdale and Chicago. Learn more at lessen.com.

Media Contact

Maria Brewster
Antenna | Spaces
lessen@antennagroup.com