LexisNexis Risk Solutions launches IDVerse for Insurance to counter AI-driven fraud in U.S. personal lines
Generative AI and deepfakes have pushed identity fraud to a new level. Industry estimates suggest losses could reach $40 billion by 2027. Insurance teams need verification that's fast for good customers and tough on impostors. That's the gap LexisNexis Risk Solutions aims to close with LexisNexis IDVerse for Insurance.
What it is
LexisNexis IDVerse for Insurance is an AI-enabled document authentication and identity verification solution built for personal lines carriers. It verifies IDs and digital identities in seconds across quoting, claims, high-risk transactions, service, and account management. The goal: lower fraud risk, improve efficiency, and keep customer friction low.
How it works
- Biometric face matching with liveness checks to confirm the person is real and present.
- Proprietary AI models and a deep neural network to assess document authenticity at speed.
- Real-time, automated decisioning with simple yes/no outcomes to streamline workflows.
- Global document coverage for customers who present non-U.S. IDs.
- Clean smartphone UI that can be branded to your carrier and tuned for conversion.
- Contextual AI that adapts to evolving fraud patterns.
- Flexible integration and data storage options to meet operational and compliance needs.
Where it fits in your workflow
- Quoting and bind: prevent synthetic and stolen identities at the front door.
- Claims (FNOL to payout): confirm claimant identity before sensitive steps or disbursements.
- High-risk transactions: add step-up verification for policy changes and payment updates.
- Customer service and account management: reduce account takeovers with low-friction checks.
Why it matters for carriers
- Lower fraud losses by catching deepfakes, spoofed IDs, and synthetic identities early.
- Faster cycle times with fewer manual reviews and clearer pass/fail decisions.
- More consistent decisions across channels and teams.
- A smoother experience for genuine customers, reducing drop-off during key steps.
- Stronger protection for margin in a tight combined ratio environment.
Implementation notes for insurance teams
- Integration: confirm SDK/API options for web, mobile, and core system handoffs.
- Brand and UX: customize the smartphone flow and test for conversion across segments.
- Data handling: align storage location, retention, and encryption with your policies.
- Audit and compliance: ensure decision logs, evidence, and reviewer notes are exportable.
- Accessibility and languages: validate support for screen readers, captions, and key languages.
- Fallbacks: define manual review paths and SLAs for inconclusive results.
- Controls: set thresholds for step-up authentication based on risk signals.
Key metrics to track post-launch
- Verification pass rate by channel and customer segment.
- Customer drop-off rate by step in the verification flow.
- Average verification time and impact on quote-to-bind.
- Fraud capture rate and confirmed fraud loss reduction.
- False positive rate and manual review volume.
- Claims cycle time and leakage impact at FNOL and payment steps.
- Overall impact on loss and expense ratios.
Part of the LexisNexis ID Compass Platform
IDVerse for Insurance is available through the LexisNexis ID Compass Platform, which combines identity verification, authentication, and fraud signals. Using one platform helps simplify integration, unify policies, and improve visibility across the customer lifecycle.
Where to learn more
Get product details and integration options here: LexisNexis IDVerse.
If you're building team capability around AI risk, deepfakes, and automation, explore curated learning by role: Complete AI Training - Courses by Job.
About LexisNexis Risk Solutions
LexisNexis Risk Solutions uses data, analytics platforms, and technology to help businesses and government entities reduce risk and improve decisions. The company is headquartered in metro Atlanta and is part of RELX (LSE: REL/NYSE: RELX).
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