Liberate and Five Sigma Partner to Automate Insurance Claims
PALO ALTO, California, July 8, 2025 — Liberate, a leader in conversational voice AI for insurance, has joined forces with Five Sigma, an innovator in AI-native claims management technology. Their partnership delivers a fully automated, end-to-end claims process for insurers and their customers. This collaboration combines Liberate’s voice and digital AI intake with Five Sigma’s claims platform and Clive™, the industry’s first AI Claims Adjuster, streamlining claims from first notice of loss (FNOL) to resolution.
Amrish Singh, CEO and Co-Founder of Liberate, explains, “Integrating our conversational AI with Five Sigma’s platform allows insurers to deliver next-level claims experiences — cutting friction and wait times while improving customer satisfaction, all without increasing staff.”
Why Voice Matters in Claims Intake
During stressful events like accidents or property damage, policyholders often find it hard to provide detailed information in writing. Voice interactions offer a natural and immediate way to communicate, speeding up and improving the accuracy of claims processing. Despite this, many insurers have yet to adopt voice analytics, missing chances to improve customer experience and operational efficiency.
How the Partnership Works
The core goal is to embed conversational AI at the very start of the claims process — the FNOL stage — and then seamlessly transfer data to an AI-powered backend for claims handling. This approach creates a scalable, efficient workflow delivering faster decisions and clearer communication.
Key Features of the Liberate–Five Sigma Solution
- 24/7 Accessibility: Policyholders can file claims anytime, in any language, without hold times. This ensures support is available exactly when customers need it.
- Faster, Omnichannel FNOL Intake: Liberate’s voice and digital AI tools integrate directly with Five Sigma’s Clive and Claims Management System (CMS). Claims start immediately without human intervention, reducing errors and eliminating wait times.
- AI-Driven Claims Orchestration: Once a claim is recorded, data flows automatically into Clive or the CMS. AI handles triage, document processing, and straight-through claims management, accelerating resolution and reducing manual work.
Oded Barak, CEO and Co-Founder of Five Sigma, notes, “This partnership pushes our AI-first vision forward. Combining Liberate’s voice AI with Clive’s orchestration lets insurers automate the entire claims journey — empowering adjusters, lowering costs, and enhancing the policyholder experience.”
About Five Sigma
Five Sigma provides an AI-native claims management platform and Clive™, the insurance industry’s first AI Claims Adjuster. Their technology automates routine tasks, offers 360° claims visibility, and supports dynamic claim handling. This reduces Loss Adjustment Expenses and lets adjusters focus on complex cases and customer service.
About Liberate Innovations Inc.
Liberate offers voice AI, email AI, SMS AI, and digital intake solutions that handle customer interactions smoothly and empathetically. Their AI answers calls, receives FNOLs, collects quotes, and services requests across multiple channels. These solutions deploy quickly with minimal integration effort, helping retail agencies, MGAs, and carriers improve service while managing workforce challenges.
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