Lightspeed AI lands in hospitality: quick answers, smarter service
Lightspeed Commerce has introduced Lightspeed AI-an intelligence layer now built into Lightspeed Restaurant and Lightspeed Retail. For hospitality teams, this means you can ask your POS simple questions in plain language and get clear answers in seconds. Less time digging through reports. More time improving service and margin.
What this means for your floor
Think of it as a conversational assistant inside your POS. You ask, it answers-with context, not just numbers. Then you ask a follow-up and go deeper without starting over.
- Faster decisions: Ask "Which menu items are driving margin this week?" or "Where are we losing time between seating and first fire?"
- Less manual reporting: Skip bouncing between dashboards. Get the highlights and recommended next steps.
- Smarter shifts: Spot bottlenecks, adjust pacing, and tighten table turns based on real trends.
- Self-serve insights: Managers and leads can get what they need without waiting on analysts or support.
Everyday questions it handles well
- "Which servers hit the highest add-on rate last night?"
- "What items have high voids or comps this week?"
- "Which locations are lagging on weekend lunch?"
- "What should I 86 based on current sell-through and deliveries?"
What's new for retail teams tied to hospitality
If you run retail alongside your venue-merch, bottles, pop-up shops-Lightspeed AI in Retail offers the same conversational flow. Ask "What were our best sellers last weekend?" and get context with recommendations.
For enterprise buyers using NuORDER, AI cuts through assortment planning. Ask questions inside the builder to surface product, category, and financial insights instantly. There's also a one-click Product Photo Enhancement tool in the Retail back office for consistent images-crop, lighting, background removal, and cleanup-without third-party editors.
Where it's headed
This launch is the starting line. Lightspeed AI is set to evolve from an assistant to a more autonomous agent-analyzing trends and suggesting next steps across operations, service pacing, and menu optimization. It will integrate with existing tools like Benchmarks & Trends and AI-generated menu insights, with more features rolling out through 2026.
Why it matters
Hospitality teams move fast. Data usually doesn't. By putting answers where you work-inside the POS-you cut lag between insight and action. That turns small wins (fewer comps, tighter pacing, higher margin items) into consistent gains over time.
How to try it
- Open Lightspeed Restaurant and look for the conversational assistant.
- Start with high-impact questions: margin drivers, void/comps trends, pacing bottlenecks.
- Use follow-ups to refine: "Show me by shift," "Only weekends," "Compare to last month."
- Share quick wins with your team and bake them into pre-shift notes.
Learn more: Visit lightspeedhq.com for product details and updates.
Level up your team's AI skills
If you're building frontline confidence with AI (prompting, reporting, automation), browse role-based options at Complete AI Training.
About Lightspeed
Lightspeed provides POS, payments, ecommerce, inventory, reporting, staff and supplier management, and financial services for businesses across retail, golf, and hospitality in over 100 countries. Founded in Montréal in 2005, the company is listed on the NYSE and TSX (LSPD) with teams across North America, Europe, and Asia Pacific.
Note on forward-looking statements
Some statements about future features and timelines are forward-looking and may change. For risk factors and filings, see U.S. SEC EDGAR and Canadian SEDAR+ via their official sites.
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