Minsait brings liquid AI to insurance: autonomous agents cut time and cost from quote to claim
17 February 2026
Tomorrow, Minsait (an Indra Group company) will take the stage at Insurance Week 2026 to present IndraMind, its sovereign AI platform. Applied to insurance, it anticipates claim peaks, prioritizes by risk areas, activates alternative suppliers, and keeps customers informed to relieve pressure on operations.
The pitch is simple: move from automating isolated tasks to orchestrating full workflows with agentic (liquid) AI-specialized agents that perceive, reason, and act in seconds. The impact hits end-to-end: pricing, underwriting, FNOL, claims management, and the policyholder experience.
From tasks to outcomes: what liquid AI changes
Minsait's approach uses networks of agents that interpret context, assign and execute work, and learn as they go. Instead of adding more macros to legacy steps, it builds a coordinated system that delivers speed, accuracy, and consistency across the life cycle.
As Andrés Duque, head of AI in Insurance and Banking at Minsait, put it: "Agentic AI is already changing insurance, because it can turn data into decisions and decisions into coordinated actions. This is reflected in faster processing, lower operating costs and better-informed customers, factors that are vital for insurance agents during critical periods with high workloads and stress".
IndraMind: sovereign AI for a regulated sector
IndraMind acts like a nervous system for the insurer. It connects heterogeneous data sources and business applications, bakes in security from the start, and sustains service under maximum demand and resilience requirements.
During high-impact weather events, for example, agents forecast load by geography and portfolio, trigger preventive care for likely claimants, and reset priorities to cut delays. In parallel, they recommend activating alternative providers when the usual network is saturated, automate reassignments, and free up back-office time with expert assistants that prepare files, verify coverages, and suggest next actions.
The result: smoother operations under pressure, steady customer communication, and tighter costs-without compromising service quality. It's mission-critical operations with traceability and human oversight built in.
How insurers can deploy it-without ripping out core systems
IndraMind's visual approach lets teams stand up pilots fast, integrate without revamping existing systems, and scale in phases. You can test in weeks, tune with real usage, and extend coverage as value lands.
"Our agents don't just understand what's going on; they predict what's coming, orchestrate the response and accompany the customer in real time, from the warning to the resolution," added Duque. "With IndraMind, this operational brain can bring together scattered data, intelligence and activity to chain decisions and actions wherever they have an impact, using sovereign, secure, and scalable technology."
Practical wins you can target now
- Claims surge readiness: forecast by region and product, pre-position capacity, and reprioritize queues dynamically.
- Network elasticity: auto-activate vetted alternates when primary suppliers hit capacity, with auditable reassignment rules.
- Back-office acceleration: AI assistants assemble case files, check coverages, and surface next-best actions for adjusters.
- Customer clarity: proactive outreach from alert to resolution reduces inbound volume and improves satisfaction.
- Governance: end-to-end traceability and human-in-the-loop controls that align with regulatory expectations.
See it at Insurance Week 2026
Minsait will showcase these capabilities at the sector's flagship forum at Ifema. Spanish astronaut Sara García will also join the program, bringing an inspirational lens on exploration, science, and the future-timely perspective for insurance leaders modernizing mission-critical operations.
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