Majesco launched 13 AI agents for its Intelligent Core platform in October 2025, with plans to scale to 100 agents by October 2026. The move is part of the company's strategy to become an AI-first provider for insurers, targeting the document-heavy workflows that still dominate property & casualty, life & health, and loss control operations.
Manish Shah, president and CPO at Majesco, said insurance is highly complex, with each function having its own nuances. When ChatGPT launched in 2022, it opened a new level of opportunity to solve that complexity. "It was very limited, yet it was quite powerful," Shah said.
Patient urgency and early experiments
Majesco's first step was Intelligent Core, an embedded AI tool that could answer customer questions about policies-for example, whether earthquake coverage applies and what deductibles mean. The company followed a philosophy Shah calls "patient urgency": get a solution live quickly, then refine it based on real-world use. That allowed the team to see how users reacted and where improvements were needed, rather than observing from the sidelines.
After positive client feedback, the platform was expanded to handle low-level tasks. A customer could ask it to change a name and address on a policy, with a full audit trail generated automatically.
Enter AI agents
By October 2025, Majesco had introduced 13 AI agents within Intelligent Core. These agents feature advanced reasoning, human-in-the-loop control, and company-specific guardrails. They span quoting, claims, billing, and other manual workloads across P&C, L&AH, and loss control. Shah said 100 agents are expected by October 2026. "What we believe is that the future is the human-AI collaboration and not just human or AI," he added.
Why documents drove the shift
The driving force behind the innovation was not technology itself, but the fact that insurance remains dependent on documents, a challenge that is driving new approaches in AI for Insurance. Emails and digital forms have replaced paper, but teams still spend thousands of hours compiling them. Agentic AI can save that time and free people to focus on client relationships. To build trust, Majesco's data scientists built their own data ingestion and document reader tools, ensuring accuracy that an out-of-the-box solution would lack.
Shah said, "This is a very fast moving and uncharted journey. I don't think that there is a guided path. The path that you see is probably based on what you know and what you know is changing by day. We will do it in Majesco style, and we will pivot if we find a different path. But at this point, one thing is for sure that this is going to change faster than anything else we have seen before. This is not a fad; it's going to stay. Nobody is immune from an AI related impact, and we want to make sure that we continue to innovate and put an investment on making insurance better in the post-AI era."
Majesco was recently named in this year's AIFinTech100, which identifies leading AI solution providers helping to transform financial services.
Why this matters for insurance professionals
Majesco's trajectory signals that AI is moving beyond simple chatbots to agents that can execute tasks like policy changes and claims processing. The shift from document compilation to automated workflows means roles will increasingly emphasize client relationships and complex decision-making. Professionals who understand how to work alongside AI agents-setting guardrails, reviewing outputs, and handling exceptions-will be positioned for the changes ahead.
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