McDonald’s Plans to Boost Business Operations in India Using AI
McDonald’s is increasing its focus on artificial intelligence to improve business operations in India. The fast-food giant currently uses AI technology to verify orders at around 400 outlets across the country, helping reduce errors before the food reaches customers.
A senior executive confirmed on August 1, 2025, that McDonald’s intends to significantly increase its AI investments through 2027. The goal is to streamline customer orders and enhance operational efficiency on a larger scale.
AI’s Role Beyond Order Accuracy
Beyond checking order accuracy, McDonald’s employs AI to forecast sales, optimize pricing strategies, and analyze product performance globally. These applications help the company make informed decisions and adjust quickly to market trends.
Additionally, McDonald’s is developing a personalized mobile app designed to work across several countries. India is expected to be a key market in supporting these global technology strategies.
Future Plans and Investment Outlook
Deshant Kaila, Head of Global Business Services Operations, shared that the company plans to launch a new AI system worldwide within the next two years. However, the project is still in its early phase, and exact investment figures have not been finalized.
Why This Matters for Operations Professionals
- Order Accuracy: AI reduces human errors, improving customer satisfaction and reducing waste.
- Sales Forecasting: Better predictions help with inventory management and operational planning.
- Pricing and Product Analysis: AI-driven insights support dynamic pricing and product mix decisions.
- Global Tech Integration: Leveraging AI at scale can create consistent processes across regions.
Operations teams should keep an eye on how AI adoption evolves in large enterprises like McDonald’s, as these advancements often set benchmarks for efficiency and customer experience. For professionals interested in building AI skills to support such transformations, exploring specialized training can be valuable.
Learn more about practical AI applications in business operations and available courses at Complete AI Training.
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