Workshop launches Cici: an agentic AI assistant built for modern internal communications
OMAHA, Neb., Feb. 19, 2026 - Workshop announced Cici, a new AI assistant built specifically for internal communicators. It helps teams plan, write, design, and send employee communications faster, with more confidence and far less guesswork. Unlike general-purpose AI, Cici is fluent in internal comms on day one.
"Internal communications is high-impact work, and teams need tools that help them operate at that level," said Rick Knudtson, CEO and co-founder of Workshop. "Cici helps teams move quickly and stay aligned, without losing the culture and priorities that make internal comms meaningful."
Why it matters for PR and Communications teams
Internal and external stories need to match. Cici gives comms pros a faster first draft, clear recommendations, and practical guidance rooted in proven playbooks. Less time wrestling with formatting and phrasing, more time aligning leaders and shaping the message.
AI that understands internal comms context
Cici comes preloaded with Workshop's playbooks, templates, benchmarks, tone rules, and years of guidance from thousands of internal communicators. No heavy setup or prompt engineering required. You can get value on day one.
- Suggests stronger subject lines and preheaders
- Rewrites content to be more skimmable and on-tone
- Helps plan multi-step campaigns with clear sequencing
- Answers questions like "What does good engagement look like for my industry or audience?"
Cici is built to be genuinely helpful under deadline. It offers direct recommendations and adaptable drafts-no long explanations, no fluff.
Built into Workshop, not bolted on
Cici lives inside Workshop and already connects to email and campaign performance data. Over time, it will pull in brand guidelines, past communications, audience lists, and engagement metrics to fine-tune suggestions.
- More tailored drafts based on your brand and history
- Smarter send times grounded in your real performance
- Insights based on what actually works for your company
The vision: evolve from assistant to collaborator-analyzing results, finding gaps, and helping teams build better communications across channels.
Designed to support people, not replace them
Cici handles the busywork and first drafts so your team can focus on clarity, alignment, and trust. "Communicating well inside a company takes real care," said Mikey Chaplin, Manager of Product & Design. "That's why we designed Cici to handle the busywork and first drafts, so teams have more space to focus on the creative, thoughtful work that helps people feel informed and connected."
How to pilot Cici in your comms workflow
- Start with two recurring use cases: subject lines and message rewrites for clarity.
- Load your tone rules and recent examples; approve a short list of "go-to" formats.
- Run A/B tests on 3-5 sends to validate uplift in opens and clicks.
- Review performance weekly; document what beats control and standardize it.
- Expand to campaign planning and send-time recommendations after your baseline is set.
Availability
Cici is available now as a public preview. Explore how it works at useworkshop.com/cici. Teams interested in early access inside Workshop can request a demo at useworkshop.com/demo.
About Workshop
Workshop is an intelligent internal communications platform built for the most important and engaging work in every organization. With AI and automation at its core, Workshop helps comms teams create on-brand employee communications in minutes; reach employees across email, SMS, Teams, Slack, and SharePoint; and prove impact with analytics. Workshop integrates with Outlook, Gmail, and leading HRIS platforms, and most teams are up and running in two to four weeks. The mission: create happy Mondays for employees everywhere.
Further learning for communications leaders
Looking to upskill your team on practical AI use in comms? Explore AI for PR & Communications for playbooks, tools, and courses that complement Cici's workflow.
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