Mews raises $300M Series D at $2.5B to build AI-native hotel operations
Mews just closed a $300 million Series D led by EQT Growth, with new checks from Atomico and HarbourVest Partners and continued backing from Kinnevik, Battery Ventures, and Tiger Global. The company's valuation now sits at $2.5 billion.
The capital is earmarked for AI-driven automation, payments and fintech expansion, and international scale across North America, Europe, and more markets. If you build products, this is a clear signal: hospitality is moving from patchwork systems to an integrated operating model.
Why it matters for product teams
Most hotel tech stacks are fragmented-multiple vendors, stitched workflows, high ops burden. Mews is pushing a unified, AI-enabled operating system to streamline operations and improve speed, service, and personalization for guests.
Think: agent-driven workflows handling repetitive tasks, real-time orchestration across departments, and embedded payments as a revenue lever, not an afterthought.
Traction worth noting
- 15,000 properties and 132,000 monthly active hoteliers across 85 countries
- 42.3 million checked-in reservations in 2025; 3.2 million via self-service kiosks
- $19.7 billion in platform transaction volume
- SaaS gross profit up 55% in 2025
- Mews Spaces drove $537 million in extra customer revenue via 2+ million non-room reservations
Product strategy signals
- Agent-driven systems to automate complex workflows and coordinate in real time
- Deep use of behavioral data to optimize pricing, operations, and service
- Payments and fintech positioned as a core connector between guest experience and revenue
- Platform scale as a data advantage (kiosks, PMS, POS, and "Spaces" inventory beyond rooms)
- Acquisition of DataChat to accelerate gen-AI analytics and decision support
- Third-party validation through top rankings from Hotel Tech Report
What you can apply to your roadmap
- Start with well-instrumented workflows, then layer agents for task handling, exception management, and approvals.
- Make payments a first-class product domain-expect cross-border, tokenization, refunds, disputes, and reconciliation to shape your architecture.
- Model inventory as flexible "spaces" to unlock new revenue (meeting rooms, desks, spas, parking), not just the core SKU.
- Offer self-service where the job-to-be-done is clear (kiosk, mobile, POS) and measure deflection plus NPS/CSAT impact.
- Report performance in operator-native metrics: check-ins per staff-hour, time-to-resolution, conversion uplift, attach rate.
- Tie pricing to transaction volume and clear value moments to align incentives.
- Internationalize early: tax, payments, compliance, and language support are non-negotiable at scale.
- Invest in observability and SLAs for real-time orchestration; latency is a product feature in operations-heavy environments.
Use of funds and expansion
Mews will accelerate AI-led automation across its operating system, further develop Mews Payments and fintech infra, and expand internationally. The company is positioning itself as the technology layer that reduces manual work for hotel teams and increases personalization for guests.
Who's backing the round
- Lead: EQT Growth
- New: Atomico, HarbourVest Partners
- Existing: Kinnevik, Battery Ventures, Tiger Global
Voices from the deal
Matt Welle, CEO, Mews: "With EQT Growth joining in addition to new investors Atomico and HarbourVest, we have the backing to continue moving faster than anyone else in the industry. We are engineering an operating system that is changing how hoteliers interact with their guests. Mews exists to handle the operational complexity so hoteliers can focus on what matters: making hospitality even more fun, profitable, and fulfilling."
Richard Valtr, Founder, Mews: "Hospitality is the business of experiences. The validation for our product from the market is clear, in both the US and Europe, and it is great to see how we are now powering ahead of any other hospitality company in terms of AI and agentic hospitality. It's an exciting time to reinforce our vision of making Mews hotels the most profitable in the industry."
Kirk Lepke, Partner, EQT Growth: "I've had the pleasure of getting to know the Mews team for several years and witness the company go from a bold vision to an organization delivering at scale. Hospitality is one of the world's largest industries, yet its core systems remain decades behind. Mews is creating a modern technology standard, an AI-enabled hospitality operating system that helps solve the fragmentation we see in the industry. We at EQT Growth are incredibly excited to lead this round and partner with Mews."
Laura Connell, Partner, Atomico: "Matt and Richard have built a category-defining platform with the depth, pace of innovation and global reach required by modern hospitality. The most ambitious builders in hospitality are focused on delivering ever-improving experiences for their end consumers, and they need technology that can keep pace with rising expectations around speed, service and personalization. Mews is the key enabler for the future of hospitality, and the team is well on their way to building a generational company."
Related resources
- Hotel Tech Report for independent rankings on PMS and POS systems
- AI upskilling by job role for product teams building with agents, automation, and data
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