MGT adds Chief of Staff and Head of Growth Operations to scale an AI-native insurance model
MGT, a vertically AI-native neo-insurer for small business P&C, has added two leaders to build stronger operating systems as the company scales. Naydia Chantarasompoth joins as Chief of Staff, and Annie Pratt steps in as Head of Growth Operations.
Their mandate is direct: tighten the infrastructure, cadence, and cross-functional discipline that supports fast growth and ongoing AI-driven product work.
Why this matters for Operations leaders
At scale, ideas don't win-systems do. MGT is formalizing the backbone of execution: clear planning, operating cadence, integrated revenue operations, and feedback loops that map to growth.
This is a pragmatic blueprint for operators building AI-enabled businesses: align strategy, instrument the engine, and keep teams moving in sync.
Who's joining and what they'll own
Naydia Chantarasompoth, Chief of Staff - Over a decade at Google, including on the staff of Alphabet President and CIO Ruth Porat and leadership within Google's AI division, Gemini. At MGT, she will lead strategic planning and execution across finance, operations, and executive initiatives.
"MGT is building something rare: a tech company that understands insurance at its core," said Chantarasompoth. "I'm excited to help scale our operations with clarity and help the company deliver dependable AI-based solutions to agents and small businesses everywhere."
Annie Pratt, Head of Growth Operations - Former President of NXU (FKA Atlis Motors), a public company in fast-charging EV battery tech. At MGT, she will oversee revenue operations and scalable process design across distribution, marketing, and customer success.
"MGT's vision of a neo-insurer that moves fast and operates responsibly is what drew me here," said Pratt. "I'm excited to help turn that vision into scalable systems that let our teams deliver for agents every day."
Signals from MGT's operating model
- System-first scaling: Investment in Chief of Staff and Growth Ops roles points to repeatable planning, execution, and measurement across functions.
- Unified revenue engine: Growth Ops ownership across distribution, marketing, and customer success tightens lead flow, handoffs, and retention.
- AI as a workflow layer: With a vertical AI stack and full-stack insurer model, technology is embedded from data to policy-shortening cycle times from weeks to minutes.
- Ready for national scale: The commercial platform now spans 43 states and D.C., with an "A-" AM Best rating and presence in both admitted and E&S markets. For context on E&S, see the NAIC's overview here.
What Operations teams can borrow from this move
- Create a single operating rhythm that links strategy to quarterly execution and weekly commits.
- Stand up a cross-functional revenue ops layer to own data, process design, and SLA-driven handoffs.
- Map AI to measurable workflows (quote, bind, service) instead of abstract initiatives.
- Publish clear guardrails for speed, risk, and compliance as you scale across new states or products.
Fast facts
- Two new hires: Chief of Staff (Chantarasompoth) and Head of Growth Operations (Pratt).
- Coverage footprint: 43 states and D.C.
- Funding: $21.6M Series B to accelerate growth and product development.
- Model: Vertical AI, full-stack insurer, serving small businesses via brokers and agents.
- Markets: Admitted and E&S. AM Best rating: "A-".
Learn more
Explore MGT's latest updates and leadership hires at mgtinsurance.com.
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