Morae Appoints Carla Mendy as COO to Scale AI-Led Legal Solutions
Morae has named Carla Mendy as Chief Operating Officer, effective immediately, with operations anchored out of London. The move signals Morae's push to deliver a unified, AI-led stack across legal business management and information governance for in-house teams and law firms.
Already serving more than 1,500 legal teams globally, Morae is focusing on faster delivery, tighter quality, and measurable outcomes. Mendy's mandate: align global operations, elevate delivery, and make the client experience simpler and more predictable.
Why Carla Mendy matters
Mendy brings 18+ years of executive leadership across legal tech, managed services, cyber security, and finance. She previously served as COO (and interim UK CEO) at Ecko, with earlier roles at Cisco, TMF Group, and Symantec.
Her track record centers on scaling multi-region teams, standardizing governance, and improving financial performance while keeping the client experience front and center. That combination is exactly what most legal departments expect from their technology partners.
What she will lead at Morae
Mendy will drive global operations, delivery excellence, and organizational effectiveness. She'll also execute on Morae's client experience agenda and growth plan, building capacity in line with expectations for value, quality, and speed.
In practice, that means stronger global capabilities and clearer, outcome-focused programs for clients-especially where AI meets legal workflows.
A focus on outcomes, not tool sprawl
Morae's offering blends MorAI, best-in-class legal technology, and hands-on expertise. The strategy is simple: cut the noise, integrate the stack, and ship results that show up in cycle time, risk reduction, and cost.
As Chairman and CEO Shahzad Bashir noted, Mendy adds operational discipline and scale to an already deep leadership bench-timely given market demand for practical AI in legal work.
What this means for legal leaders
- Fewer handoffs, more end-to-end accountability across contracts, discovery, information, and resourcing.
- AI applied where it counts-data, workflows, and decision support-without forcing a full platform rebuild.
- Faster time-to-value through standardized delivery and measurable KPIs.
- Global scale with consistent governance and service quality.
Concrete next steps for GCs and law firm operations
- Map your current workflow bottlenecks (intake, review, discovery, obligations). Rank by business impact.
- Ask for a 90-day pilot plan with clear KPIs: cycle time, accuracy, spend, and user adoption.
- Define a change management path early: data readiness, playbooks, enablement, and ownership.
- Upskill your team on practical AI for legal work. Start small, iterate fast, and measure.
About Morae
Founded in 2015, Morae delivers digital and AI-led business solutions for legal departments and law firms. The company's professionals bring deep in-house and law firm experience to strategy, implementation, and operations, helping clients meet objectives across contracts, discovery, information governance, and resourcing.
Learn more at morae.com.
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