ILOILO More Power Integrates AI to Boost Service Efficiency
More Electric and Power Corporation (More Power) in Iloilo is adopting artificial intelligence (AI) within its core operations to improve service efficiency and customer experience. This move places More Power among the early adopters of AI in the power distribution sector.
The company has partnered with Iloilo Science and Technology University (Isat-U) to develop an AI system currently in pilot testing. This system analyzes large volumes of operational data to identify patterns and recurring issues that traditional methods often miss.
Addressing Recurring Service Interruptions
Traditionally, customer complaints are handled individually by dispatchers who create tickets and assign tasks to linemen. While issues get fixed, underlying problems, especially those causing repeated outages, can remain unnoticed for years.
According to Roel Z. Castro, More Power's President and CEO, the AI system helps supervisors see the bigger picture by highlighting hotspots or feeders with frequent interruptions. This allows the company to move from reactive fixes to preventive, data-driven strategies.
- AI analyzes recurring data to provide predictive insights.
- Patterns in service interruptions are detected early.
- Prescriptive solutions help prevent future outages.
Empowering Employees, Not Replacing Them
Concerns about automation displacing workers are common, but Castro emphasized that the AI integration is meant to support and empower employees rather than replace them. The system will assist staff by delivering actionable intelligence for better decision-making.
This approach is expected to streamline operations and improve response times, benefiting both employees and customers.
Collaboration and Future Plans
As president of the Iloilo Economic Development Foundation, Inc. (ILED), Castro encouraged Isat-U to focus on practical applications for their technology in real-world scenarios. The partnership exemplifies how academic institutions and industry can work together effectively.
More Power aims to have the AI system fully developed and operational before the end of 2025, setting a foundation for smarter, more strategic power distribution management.
For operations professionals interested in applying AI to improve efficiency and decision-making, exploring specialized courses on AI and automation can be highly valuable. Resources like Complete AI Training’s latest AI courses offer practical skills tailored to various roles.
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